Are you passionate about delivering excellent customer service? Do you thrive in a dynamic, fast-paced environment where your skills in communication and problem-solving can shine? If so, Shoprite is offering an exciting Customer Service Agent job opportunity that might be perfect for you. The Shoprite Group, one of South Africa’s leading retail companies, is looking for a Customer Service Agent to join their team in Brackenfell, Cape Town. This permanent position is a unique chance to contribute to the company’s mission of delivering exceptional service to its customers.
Customer Service Agent Job Overview
- Position: Customer Service Agent
- Company: Shoprite
- Closing Date: 6 March 2025
- Reference Number: SHO241206-3
- Location: Brackenfell, Cape Town, Western Cape, South Africa
- Job Type: Permanent
Customer Service Agent Job Description
The Customer Service Agent plays a crucial role in ensuring customer satisfaction by addressing queries, resolving problems efficiently, and providing accurate information about products and services. This role forms part of Shoprite’s frontline support, working closely with team members to enhance the overall customer experience.
Key Responsibilities
As a Customer Service Agent, your duties will include:
- Delivering Top-notch Customer Service
- Provide excellent service to every customer, contributing to a culture of service excellence.
- Handle incoming customer calls and inquiries with professionalism and empathy.
- Resolving Customer Issues
- Address customer concerns with urgency and ensure resolutions align with company standards.
- Escalate unresolved issues and keep customers informed of progress.
- Knowledge Mastery
- Stay up-to-date with company policies, products, services, and campaigns.
- Continuously enhance your skills and share knowledge with teammates.
- Driving Retention and Satisfaction
- Strive to exceed service level goals and boost customer loyalty.
- Offer suggestions to improve internal processes and customer experiences.
- Team Collaboration
- Assist colleagues with tasks such as knowledge sharing or overcoming language barriers when dealing with customers.
Requirements
To qualify for this role, candidates must have the following:
Essential Qualifications:
- Grade 12 / Matric certificate.
Beneficial Qualifications:
- A diploma, degree, or coursework in Communications or a related field.
Experience and Skills
Experience:
- A minimum of 5 years’ experience in customer service or a similar role is required.
Skills:
- Proficiency in Microsoft Office 365, including SharePoint Online.
- Prior experience in a retail or contact center environment is advantageous.
Work Schedule
The role follows a 45-hour work week, scheduled according to a weekly roster. Shifts can fall on any day from Monday to Sunday, including public holidays, ensuring compliance with South African labor legislation.
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Why Join Shoprite?
Shoprite offers not just a job but an opportunity to grow and make a meaningful impact. By joining the team, you become part of a culture that values customer satisfaction, team collaboration, and continuous improvement. This role also provides excellent exposure to the retail industry and the chance to refine your customer service expertise.
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How to Apply
Visit the official Shoprite careers page and search for Reference Number: SHO241206-3 to submit your application. Ensure all applications are completed before the closing date, 6 March 2025.
The Customer Service Agent job opportunity is more than a chance to work—it’s a platform to build a rewarding career in one of Africa’s leading retail organizations. With a focus on exceptional service, teamwork, and continuous development, this role is ideal for individuals passionate about making a difference in the lives of customers.
If you’re ready to take your customer service skills to the next level and become part of a dynamic team, don’t miss this opportunity. Apply today and take the first step toward a fulfilling career, where your contributions will be valued, and your growth will be supported. The closing date is 6 March 2025—so act now and make this career move count!