Are you looking to join a dynamic team where you can make a real difference? The Commission for Conciliation, Mediation, and Arbitration (CCMA) has an exciting job opportunity for a Contact Centre Agent at its National Office. This role offers a chance to provide telephonic advice and assistance to the public on current Labour Legislation, making it a great fit for someone with a passion for customer service and a strong understanding of labour law.
Contact Centre Agent Job Overview
- Job Title: Contact Centre Agent
- Location: National Office
- Reference Number: CCA12-24
- Post Level: 09
- Closing Date: 13 December 2024
Purpose of the Contact Centre Agent Role
As a Contact Centre Agent at the CCMA, your primary responsibility will be to offer telephonic advice to users regarding current Labour Legislation in line with the appropriate CCMA processing procedures, guidelines, and legislation. You will play a crucial role in ensuring that the public receives accurate information, which will directly impact the success of labour dispute resolution in South Africa.
Key Performance Areas
- Telephonic Advice: Provide accurate and timely advice to users regarding case queries and Labour Legislation.
- Case Management: Capture information accurately on the CCMA’s Case Management System (CMS) to ensure seamless case tracking and processing.
- Customer Service Delivery: Maintain high levels of professionalism and excellent customer service when interacting with clients.
- Self-Development: Continuously update your knowledge of the CCMA’s policies and procedures to stay ahead in the ever-evolving labour law landscape.
Key Requirements
To be eligible for the Contact Centre Agent role, candidates must meet the following criteria:
- Qualification: An appropriate diploma or equivalent qualification.
- Experience: 2 – 3 years of experience in the labour law environment, preferably within a case management or contact centre setting.
- Skills:
- Proficiency in Microsoft Office Suite, especially MS Teams.
- Familiarity with the CCMA’s Case Management System (CMS).
- Knowledge of South African Labour Law and CCMA institutional processes.
- Language Proficiency: Must be proficient in Afrikaans, Sesotho, and Setswana. Language proficiency must be clearly stated on your CV and application form.
- Other: A valid driver’s license and South African ID document are required.
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How to Apply
Interested applicants are required to apply online via the official link: https://forms.office.com/r/12JEw0u8mN. Please ensure you follow all application instructions to avoid disqualification:
- Submit only one online application.
- Include your detailed CV, copies of qualifications, driver’s license, and ID document.
- Ensure all required fields are completed accurately.
Applications submitted through email or hand delivery will not be accepted. Incomplete or late applications will automatically be disqualified.
Important Dates:
- Application Deadline: 13 December 2024
- Outcome Notification: Only shortlisted candidates will be contacted. If you haven’t heard back within a month of the closing date, consider your application unsuccessful.
The company promotes diversity and encourages candidates from designated groups, including people with disabilities, to apply. The CCMA aims to create a workforce that reflects the demographic composition of South Africa.
If you are passionate about labour law and providing excellent service, this is a fantastic opportunity to grow your career while contributing to the smooth operation of the the company. Apply today to take the first step toward a rewarding role with a significant impact!
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This Contact Centre Agent role presents an excellent opportunity for individuals passionate about labour law and providing exceptional customer service. If you meet the qualifications and are eager to make a difference in the lives of South Africans by offering valuable telephonic assistance, apply today! Remember, the closing date for applications is 13 December 2024. Don’t miss out on this chance to be part of a well-respected institution dedicated to resolving labour disputes and ensuring fair processes in South Africa.
