Are you passionate about customer service, teamwork, and the retail industry? Cashbuild, South Africa’s leading retailer of building materials and associated products, is hiring General Assistants across various locations. This role provides an excellent opportunity for individuals interested in developing their careers in retail, with a focus on customer service, merchandising, and teamwork in a dynamic work environment.
General Assistants Job Description
As a General Assistant at Cashbuild, you will ensure comprehensive customer service, maintain effective merchandising, manage stock loss, and uphold housekeeping and safety standards in your designated area. This role requires dedication to service excellence, attention to detail, and a strong work ethic to contribute positively to the store’s operations.
Key Responsibilities
1. Customer Service:
- Advise and Assist Customers: Offer guidance to customers on the correct products for their needs.
- Handle Queries and Complaints: Assist with product questions and resolve customer complaints in a professional manner.
2. Merchandising Standards:
- Stock Arrangement: Ensure bulk stock is displayed safely according to the store’s layout plan.
- Responsibility Area: Fully stock your designated area following layout and planogram guidelines.
3. Housekeeping:
- Organize and Maintain Cleanliness: Keep your area obstacle-free, ensuring customers have easy access to aisles.
- Shelf Pricing: Ensure prices are correctly labeled and displayed in your area.
- Checklist: Complete necessary checklists and follow schedules for canteen, toilet, and shower maintenance.
4. Safety (OHSA) Compliance:
- Safety Gear: Wear the required safety gear at all times.
- Customer and Staff Safety: Keep stock organized to prevent accidents and maintain safe conditions.
- Report Issues: Notify the Store Manager of any discrepancies or safety hazards.
5. Stock Management:
- Monitor and Report Damage: Report any damaged stock in your area to the Store Manager to minimize stock loss.
6. Drive for Results:
- Meet Targets: Complete tasks accurately and efficiently to meet store standards and goals.
- Follow Through on Commitments: Ensure your work meets best-practice quality standards.
7. Problem Solving and Decision Making:
- Identify and Address Issues: Identify root causes of issues and resolve them promptly, escalating when needed.
- Informed Decisions: Make decisions in line with Cashbuild’s policies and consider the implications for the store.
8. Planning and Pressure Management:
- Organize Workload: Plan and prioritize tasks according to store policies and procedures.
- Handle Stress Well: Remain consistent in your performance and communication under time or workload pressure.
9. Team Collaboration:
- Cooperate with Others: Display courtesy and willingness to assist customers, suppliers, and colleagues.
- Conflict Resolution: Handle daily conflicts in a calm and effective manner.
10. Communication:
- Professional Interactions: Communicate courteously and effectively with customers, colleagues, and management.
- Share Information: Ensure relevant information is relayed to the appropriate stakeholders to keep store operations smooth.
Job Requirements
To be eligible for the Cashbuild General Assistant position, candidates must meet the following requirements:
- Educational Qualification:
- Minimum Grade 10 or NQF 3 with one year of relevant work experience; or
- Grade 12 with no previous work experience required.
- Language Proficiency:
- Ability to communicate in English and the primary language spoken in the location.
- Identification:
- Must have a valid South African ID or work permit.
- Math Skills:
- Ability to perform basic calculations accurately.
- Flexibility:
- Willingness to work shifts, weekends, and public holidays.
- Stress Management:
- Ability to work efficiently under pressure and in busy environments.
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Locations
- Johannesburg, South Africa
- Benoni, South Africa
- Pretoria, South Africa
- Malamulele, South Africa
- Lusikisiki, South Africa
- Mdantsane, South Africa
- Colesberg, South Africa
- Harding, South Africa
- Umzimkulu, South Africa
- Cape Town, South Africa
- Hartswater, South Africa
- Newcastle, NSW, Australia
- Thaba Nchu, South Africa
- Giyani, South Africa
- Ganyesa, South Africa
- Secunda, South Africa
- Nqanqarhu, South Africa
- Mthatha, South Africa
- Meadowlands West, South Africa
- Queenstown, South Africa
- Piet Retief, South Africa
- Pongola, South Africa
- Motherwell, Eastern Cape, South Africa
- Kanyamazane, Mpumalanga, South Africa
Why Work as a General Assistant at Cashbuild?
Working as a General Assistant at Cashbuild offers many benefits, including:
- Skill Development: Gain hands-on experience in customer service, merchandising, and stock management.
- Team Environment: Be part of a supportive team that values collaboration and respect.
- Growth Opportunities: Start a career path in retail with opportunities for growth within the company.
- Varied Work Environment: Work in a dynamic environment where no two days are the same.
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How to Apply
To apply for the General Assistant position at a Cashbuild store near you, please visit the Cashbuild careers website and search for vacancies in your preferred location. Select the relevant position, complete the application form, and submit your CV. Ensure you meet the requirements listed above before applying to maximize your chances of securing a role at Cashbuild.
The Cashbuild General Assistant role is a fantastic opportunity for individuals eager to enter or grow within the retail industry. With a strong focus on customer service, teamwork, and maintaining high standards in merchandising and safety, this position allows employees to develop valuable skills in a supportive, dynamic environment. Cashbuild’s commitment to professionalism and safety not only benefits its customers but also creates a secure and rewarding workplace for its staff.