SYSPRO, a renowned global provider of Enterprise Resource Planning (ERP) software, is inviting enthusiastic individuals to apply for its Support Internship program. This internship is designed for individuals eager to embark on a career as a Technical Support Analyst, offering a robust platform for professional growth in the ERP industry.
The Role: Technical Support Analyst
The role of a Technical Support Analyst at SYSPRO revolves around evaluating, troubleshooting, and resolving faults and reported events. Interns will liaise with both the software development team and regional SYSPRO offices, ensuring seamless service delivery and effective information sharing at the regional level. By providing specialist technical support, interns will play a crucial role in resolving issues related to software development, software installation and upgrades, SYSPRO Reporting Services (SRS), and documentation.
This position demands a proactive and solution-oriented mindset, with a focus on delivering exceptional customer service and technical expertise.
About SYSPRO
SYSPRO has been at the forefront of ERP software solutions since its establishment in 1978 by CEO Phil Duff. As one of the longest-standing privately-owned ERP software vendors, SYSPRO has earned a reputation for delivering innovative, customer-focused solutions tailored to key manufacturing and distribution industries.
Operating across the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO provides unparalleled expertise and support to its customers. The company’s commitment to excellence makes it an ideal workplace for individuals seeking to develop their technical skills and make a meaningful impact in the world of ERP solutions.
Key Responsibilities
As part of the internship, candidates will be expected to:
- Evaluate and Troubleshoot Faults: Analyze, diagnose, and resolve technical issues promptly and efficiently.
- Collaborate with Teams: Work closely with the software development team and regional SYSPRO offices to address technical concerns and share information effectively.
- Provide Specialist Support: Offer expert assistance in areas such as SYSPRO software development, reporting services, documentation, installations, and upgrades.
Qualifications and Experience
To qualify for the SYSPRO Support Internship, applicants must possess:
- A Senior Certificate (Matric) or NQF 4 equivalent.
- A minimum score of 60% in Mathematics or 80% in Mathematical Literacy.
- Relevant Support Certifications (advantageous but not mandatory).
The internship is ideal for individuals with a keen interest in technical support and ERP systems, offering them a chance to gain hands-on experience in a dynamic, globally respected organization.
Knowledge and Skills
Candidates with knowledge of any of the following areas will have an advantage:
- SYSPRO Architecture: Familiarity with the structural design of SYSPRO’s ERP system.
- Programming Skills: Basic understanding of .NET User Controls, VBScript, and C#.
- Reporting Tools: Experience with SYSPRO Reporting Services, Crystal Reports, and Wyn Reporting.
- e.net Solutions and Workflow: Awareness of SYSPRO’s e.net solutions and workflow processes.
- Technical Understanding: Proficiency in infrastructure-related issues concerning Windows servers and Microsoft SQL Server.
- ERP and Software Tools: Familiarity with SYSPRO ERP, Microsoft Office, and system customizations.
Essential Skills
Success in this internship requires a combination of technical and interpersonal skills, including:
- Organizational Skills: Ability to manage tasks and meet tight deadlines effectively.
- Problem-Solving Abilities: A sharp analytical mind and the ability to troubleshoot complex technical issues.
- Interpersonal Skills: Strong communication and teamwork capabilities to work efficiently in a diverse, multicultural environment.
- Self-Motivation: A proactive and enthusiastic approach to learning and finding customer-centric solutions.
Seize the chance to become part of SYSPRO’s dynamic team and build a strong foundation for your professional future. If you are organized, a self-starter, and eager to learn, don’t miss this opportunity to enhance your skills in a supportive and innovative environment.
The SYSPRO Support Internship offers more than just technical experience. It provides an opportunity to work alongside industry experts in a globally recognized organization. Interns will gain exposure to the latest ERP technologies, receive valuable mentorship, and develop skills that are highly sought-after in the job market.
Related: Standard Bank Graduate Learnerships and Internships 2025
For individuals passionate about technical support, problem-solving, and ERP systems, this internship is the perfect stepping stone toward a rewarding career.
Apply now and take the first step toward an exciting career as a Technical Support Analyst at SYSPRO.