DHL Supply Chain South Africa is looking to hire two Customer Services Officers (CSOs) to join their dynamic team in Boksburg, Gauteng. As the world’s largest logistics company, Deutsche Post DHL Group offers a global platform for employees to grow, thrive, and contribute to the future of global trade.
This full-time, permanent position provides an exciting opportunity for individuals with a passion for customer service, logistics, and a commitment to operational excellence.
About DHL Supply Chain South Africa
DHL is known for its global presence, operating in over 220 countries and territories. As the leading logistics and mail company in the world, DHL specializes in contract logistics, international express delivery, and forwarding services. The company is committed to service excellence, sustainability, and connecting people through the power of global trade. Joining DHL means being a part of a world-leading company that values employees, customers, and the communities they serve.
DHL Supply Chain South Africa operates in a fast-paced and demanding environment, providing multiple growth opportunities for individuals ready to rise to the challenge. If you are looking for a job where no two days are the same and want to contribute to the logistics industry’s global impact, this role is for you.
Customer Services Officer Role Overview
As a Customer Services Officer, the primary responsibility is to serve as a key point of communication between customers, operational teams, and business partners. The CSO will play a vital role in ensuring that all customer service functions are handled proactively and efficiently, with a focus on maintaining high service standards and delivering consistent results. This role is integral to achieving service excellence and ensuring DHL remains a great place to work.
Key Responsibilities
The successful candidates will have a wide array of responsibilities, including:
Order Management
- Ensuring that all orders received by 15h30 are processed and captured on the same day, with late orders handled the following day.
- Managing special requests, order rejections, and ensuring all orders are saved and refreshed in the SAP system.
- Allocating orders for delivery to the designated days and ensuring pallet configurations are managed efficiently.
- Liaising with relevant teams to resolve any order-related issues, such as EDI rejections or late bookings.
Query Management
- Responding to customer queries (via email or phone) promptly, ensuring all communications are clear and handled within the same working day.
- Maintaining communication with customers regarding pending feedback or resolution.
Stock and Pricing Management
- Managing cut authorization processes and stock availability, ensuring urgent deliveries are coordinated when necessary.
- Escalating any price variances between SAP and customer orders to the relevant stakeholders.
Reporting and Administration
- Managing various reports, including daily order analysis, strike rate reports, and weekly customer-specific reports.
- Providing key feedback to stakeholders and assisting with the management of order returns in conjunction with the GRA department.
Customer Relationship Management
- Building and maintaining strong relationships with internal and external customers, ensuring a professional, efficient approach to customer service.
- Handling all customer complaints effectively, addressing issues in a timely and professional manner.
Ad-Hoc Duties
- Proactively addressing potential issues and communicating efficiently with relevant teams to resolve any challenges.
- Tracking orders as requested by customers and ensuring all related concerns are addressed promptly.
Qualifications and Experience
To be considered for this role, applicants must meet the following qualifications and experience criteria:
- Matric Certificate: A minimum educational qualification is required.
- 2-3 Years of Customer Service Officer Experience: Experience in warehousing/logistics or a similar customer service role in a fast-paced environment is essential.
- SAP Proficiency: A strong understanding of SAP systems, Excel, and Word is required for efficient data management and communication.
Skills and Competencies
The ideal candidate will possess the following skills and competencies:
- Strong customer focus and interpersonal relations
- Excellent verbal and written communication skills in English
- Ability to work in a pressurized environment with effective time management
- Proactive in seeking information and providing resolutions
- Ability to follow procedures, safety rules, and achieve set goals
- Strong team player with a focus on achieving common objectives
- Attention to detail, particularly in processing orders and managing queries
Why Join DHL Supply Chain South Africa?
Joining DHL means being part of a global leader in logistics, where your career will have endless opportunities for growth. DHL values its employees and ensures they have the tools, resources, and support needed to succeed. If you are a dynamic, customer-focused individual with a keen eye for operational efficiency, this role will allow you to thrive and develop your skills in a world-class environment.
How to Apply
If you are interested in applying for the Customer Services Officer role at DHL Supply Chain South Africa, please submit your CV and application through the company’s recruitment platform. Ensure that you meet the qualifications and have the relevant experience as outlined.
The Customer Services Officer role at DHL Supply Chain South Africa offers an exciting opportunity for individuals with a passion for logistics and customer service. With competitive compensation and career growth potential, this role is ideal for those looking to join a world-renowned company and contribute to the logistics sector’s continued success. Apply now and take the next step in your career with DHL.
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