Faircape Health Tokai Estate, located in the Southern Suburbs of Cape Town, is a premier Subacute Care and Rehabilitation Centre that specializes in providing high-quality, patient-focused care. Their services are aimed at individuals recovering from a range of medical conditions, including Neurological, Orthopedic, Surgical, and Respite cases.
As part of their growing team, they are seeking a highly organized and detail-oriented Administration Assistant to join their healthcare facility.
The Role: Administration Assistant
This pivotal role is essential to the effective operation of Faircape Health Tokai Estate, acting as the bridge between clinical coordination and administrative efficiency. The Administration Assistant will directly support the Clinical Manager and work alongside a multidisciplinary team (MDT) to ensure that all administrative functions run smoothly, thus contributing to the facility’s core mission of restoring patients to independence and wellness.
As a key member of the administrative team, the Administration Assistant will have the opportunity to make a significant impact on the overall patient care experience by facilitating clear communication, maintaining accurate records, and ensuring all essential functions are coordinated seamlessly.
Key Responsibilities
1. Telephonic & Email Enquiries
One of the Administration Assistant’s primary responsibilities is to serve as the first point of contact for all subacute and long-term care enquiries. This includes:
- Providing accurate information about admission criteria, services offered, patient suitability, and availability.
- Following up on enquiries and maintaining a clear communication log to ensure prospective admissions are handled effectively.
- Ensuring that urgent matters are prioritized and promptly brought to the attention of the Clinical Manager.
2. Facility Tours
The Administration Assistant will also be responsible for scheduling and conducting professional, informative tours of the Tokai Estate healthcare facility. These tours are an essential aspect of the patient intake process, as they allow families, patients, and referring clinicians to get a firsthand look at the rehabilitation programs and the support offered within the facility. Key duties in this area include:
- Conducting tours that highlight the unique features of the facility, including rehabilitation programs, living environment, and multidisciplinary support.
- Following up with prospective patients and their families after tours to assist in the decision-making process.
3. Report Management
A significant part of the Administration Assistant’s role will be managing patient-related reports. This includes:
- Collating and reviewing incident reports from Tokai Estate patients, ensuring they are submitted by allied health professionals in a timely manner.
- Forwarding completed reports to the Clinical Manager for review and further action.
- Overseeing reports from all the villages within the Southern Suburbs and uploading them to Monday.com for visibility and tracking.
- Reviewing reports that require sign-off from the Clinical Manager, such as incident reports, long-term reports, and day pass requests.
4. General Administrative Support
In addition to the specific tasks above, the Administration Assistant will be responsible for general administrative duties that help the team maintain a smooth workflow. This includes managing schedules, handling correspondence, and ensuring that the clinical team has the support needed to provide excellent care.
What Faircape Offers
Faircape Health is committed to creating a collaborative and supportive environment where employees work alongside experts who share a passion for making a meaningful impact. The company values its employees and offers several benefits, including:
- Additional leave rewards for long-term commitment.
- Quarterly performance bonuses to recognize dedication and hard work.
- Exclusive discounts on high-speed internet, ensuring employees stay connected.
- A market-related salary that is dependent on qualifications, experience, and other market-related factors.
Candidate Requirements
Qualifications and Experience
- A tertiary qualification in Healthcare Administration, Office Administration, or a related field is advantageous.
- Previous experience in a healthcare or clinical environment is highly desirable.
Skills and Attributes
- Strong organizational skills: Ability to manage multiple tasks, files, and schedules efficiently.
- Excellent communication skills: Ability to interact professionally with medical staff, patients, and families, both in writing and verbally.
- Attention to detail: Crucial when handling patient information, incident reports, and documentation.
- Proactive problem-solving abilities: Ability to anticipate needs and act independently when necessary.
- Confidentiality: Discretion is essential when handling sensitive patient or clinical information.
- Reliability and trustworthiness: Dependable in managing administrative duties accurately and on time.
- Flexibility and adaptability: Willingness to take on varied responsibilities in a dynamic healthcare environment.
- Ethical and respectful: Demonstrates integrity, respect, and professionalism in all interactions.
Specific Requirements
- Solid, positive written recommendation letters.
- Clear health record.
- Clear credit record.
- No criminal record.
Working Hours
The normal working hours are Monday to Friday, from 08:00 to 17:00.
How to Apply
Faircape Health is offering a market-related salary, with the amount determined by qualifications, experience, and other relevant factors. If you meet the qualifications and are eager to make a meaningful contribution to patient care, Faircape Health invites you to apply for the role.
To apply, please visit their website Faircape Health and submit your application. Please note that if you do not receive a response within two weeks of applying, you should consider your application unsuccessful.
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At Faircape, patients benefit from a multidisciplinary team that works together to provide comprehensive care. The environment is designed to support recovery and help patients regain their independence. With a commitment to excellence and patient satisfaction, Faircape Health has established itself as a leader in the healthcare sector in the Southern Suburbs of Cape Town.
