Finbond Mutual Bank, a renowned financial institution, has announced an opening for a Legal Administrator Clerk in their Meyerton Legal Department. This position offers an excellent opportunity for individuals with a passion for legal administration, attention to detail, and a desire to support organizational goals through professional service delivery.
Purpose of the Role
The Legal Administrator Clerk will play a pivotal role in providing administrative assistance to the Meyerton Legal Department. The position involves liaising with various stakeholders, including branches, debt counsellors, administrators, and other departments. The ideal candidate will handle essential office duties, ensuring that the organization runs efficiently while maintaining a high standard of service delivery.
This role is critical to helping Finbond Mutual Bank achieve its objectives and sustain its reputation for excellence in customer service.
Core Responsibilities
As part of the legal team, the Legal Administrator Clerk will be responsible for the following:
- Resolving Queries:
- Addressing and resolving issues from branches, clients, debt counsellors, and administrators.
- Ensuring timely and effective communication to meet stakeholder needs.
- Payment Follow-ups:
- Tracking and confirming payments made by debt counsellors and administrators.
- Keeping accurate records of payment statuses and providing updates as required.
- Administrative Duties:
- Handling data capturing and drafting essential documents such as:
- Certificates of balances
- Acceptance letters
- Paid-up letters
- Termination letters
- Reconciliation statements
- Managing debit order cancellations, refunds, and applications for debt review or administration.
- Handling data capturing and drafting essential documents such as:
- System Management:
- Maintaining and updating accounts on systems like Excalibur and Delfin.
- Ensuring all account records are accurate and up to date.
- Communication and Coordination:
- Engaging with colleagues and stakeholders respectfully and effectively through phone and written communication.
- Maintaining professionalism and empathy during all interactions.
Qualifications and Experience
The position requires a minimum of a matric qualification. While no formal tertiary education is necessary, the ideal candidate will demonstrate knowledge and experience in Microsoft Word and Excel, enabling them to perform the administrative tasks effectively.
Skills and Attributes
The Legal Administrator Clerk role demands a unique combination of technical expertise and interpersonal skills. Candidates should embody the following qualities:
- Effective Communication: Demonstrated ability to communicate in an assertive, clear, and respectful manner. Proficiency in telephone etiquette and written correspondence is crucial.
- Attention to Detail: High levels of accuracy and organizational skills to maintain records without errors.
- Problem-Solving Abilities: Ability to remain calm under pressure and resolve conflicts efficiently.
- Bilingual Proficiency: Fluency in Afrikaans and/or English is a requirement. Knowledge of another official South African language is an added advantage.
- Strong Work Ethic: Punctuality, honesty, and compliance with workplace rules are non-negotiable.
- Computer Literacy: Efficient operation of a computer and peripherals at acceptable speeds.
- Team Player: Willingness to go beyond the job’s confines to contribute to the organization’s success.
Additional Requirements
Candidates must have a clean criminal record and be comfortable working in a fast-paced environment where compliance and accuracy are essential.
Work Environment and Expectations
Finbond Mutual Bank is known for its supportive and collaborative work culture. The successful candidate will need to uphold the organization’s values by demonstrating empathy, patience, and a proactive approach to tasks. The role also offers opportunities to learn and grow within a structured legal and administrative framework.
By joining the Meyerton Legal Department, the Legal Administrator Clerk will be part of a team that strives to ensure customer satisfaction while meeting the bank’s operational objectives.
Related: Registry Clerk Job Opportunity at the City of Johannesburg
This position is an exciting opportunity for individuals eager to build a career in legal administration. The role offers the chance to develop valuable skills in legal processes, data management, and stakeholder engagement within a reputable financial institution.
If you meet the qualifications and have the required skills, Finbond Mutual Bank encourages you to apply before the closing date, January 20, 2025. This could be the start of a fulfilling and dynamic career.
