If you’re passionate about customer service and ready to join a vibrant, dynamic team in Durban, the Call Centre Agent (New Accounts) position at Mr Price Money might just be the perfect fit for you. This exciting role is based on-site, where you’ll play a crucial part in ensuring customers experience exceptional service and efficient handling of their store card applications and inquiries.
A Day in the Life of a Call Centre Agent at Mr Price Money
As a Call Centre Agent (New Accounts), your role involves ensuring that all customer inquiries, correspondence, and store card applications are processed efficiently and professionally. The position emphasizes the importance of excellent customer service, requiring agents to handle queries and verifications promptly to prevent backlogs and complaints.
Key Responsibilities
- Customer Service Excellence: Agents must address customer queries and correspondence in a timely manner to maintain satisfaction and ensure no delays in processing.
- Employment and Personal Verification: Confirming employment and verifying personal details telephonically ensures the accuracy of store card applications.
- Database Management: Updating customer details on relevant debtor systems guarantees that the customer database is current and accurate.
- Processing Store Card Applications: Outbound agents process all store card applications across various divisions, helping grow the customer and credit base.
This position is ideal for individuals who thrive in fast-paced environments, have a knack for problem-solving, and possess exceptional attention to detail.
Why Join Mr Price Money?
Working as a Call Centre Agent (New Accounts) at Mr Price Money comes with a host of benefits that make it more than just a job. Here’s what’s in store:
- Attractive Incentives: Achieve your targets and enjoy rewards that recognize your dedication and hard work.
- Learning and Development Opportunities: Extensive training programs are available to help you advance your career.
- Employee Discounts: Enjoy discounts on merchandise across all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- Share Scheme: After a year of permanent service, you can join the share scheme, becoming a part-owner of the company’s success. This is an excellent way to build financial security.
- Vibrant Work Environment: Be part of a dynamic and energetic team where every day brings a new challenge.
- Health and Wellness Programs: Comprehensive health benefits and wellness initiatives help you stay healthy and happy.
- Recognition and Rewards: Exciting incentive programs ensure that your achievements are acknowledged and celebrated.
What You Need to Succeed
To thrive in this role, you’ll need to meet specific qualifications and bring essential skills to the table:
Educational Requirements
- A Grade 12 certificate is mandatory.
Experience
- At least 1 year of call centre experience, preferably in new accounts, is essential.
- Experience in accounts applications processing will be an added advantage.
Skills and Knowledge
- Industry Knowledge: Familiarity with legislation such as the Consumer Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA regulations is important.
- Communication Skills: Clear and effective verbal communication is vital for assisting customers with account setup and inquiries.
- Problem-Solving: The ability to identify issues quickly and provide effective solutions is a core requirement.
- Attention to Detail: Accuracy is critical, particularly when verifying customer information and processing applications.
Why This Role Matters
The Call Centre Agent (New Accounts) position is pivotal in ensuring a seamless experience for customers. Whether it’s verifying details for a store card application or resolving a query, the role contributes significantly to Mr Price Money’s commitment to exceptional service. Agents help customers access the products and services they need, growing the company’s customer base and fostering trust.
How to Apply
If you meet the qualifications and are excited to join a company that values its employees and fosters career growth, consider applying for the Call Centre Agent (New Accounts) position at Mr Price Money in Durban.
This is your chance to be part of a team that celebrates success and supports personal and professional development.
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