Lesaka Technologies, headquartered in Sandton, Gauteng, is offering an exciting 12-month contract position for recent graduates as an ATM Demand Planner. This opportunity is open for applications until February 4, 2025.
This position, housed within the company’s Cash Connect division, provides a hands-on entry into the banking and finance industry, promising rich exposure to technical and operational aspects of ATM management.
Overview of the ATM Demand Planner
The primary purpose of the ATM Demand Planner role is to manage and oversee the operation of automated teller machines (ATMs). The candidate will be responsible for installation, maintenance, and removal of these machines while serving as the first line of support for technicians and merchants. This entails providing timely resolutions to inbound requests, troubleshooting issues, and escalating feedback when necessary.
Key Responsibilities
Customer Service Excellence
The role requires a strong focus on customer service, where the graduate will:
- Monitor trends and recommend strategies for ATM capacity planning.
- Ensure ATMs are fully operational and loaded with cash within agreed Service Level Agreements (SLAs).
- Address client issues through telephonic support, including inbound and outbound customer care services.
- Resolve disputes, such as those related to Telkom and Huge Connect queries.
- Facilitate customer satisfaction surveys and produce timely reports.
Technical and Operational Management
Graduates will also engage in:
- Coordinating installation, maintenance, and removal of ATMs.
- Managing projects like software upgrades and monthly ATM maintenance.
- Logging and resolving inbound and outbound calls to ensure uninterrupted operations.
- Monitoring critical sites and ensuring quick resolution of issues.
Financial Oversight
Financial acumen plays a significant role in the position, with responsibilities including:
- Monitoring and controlling costs to optimize ATM loading amounts.
- Ensuring uptime and cash availability across ATM networks.
- Reporting on cost control measures and estate management.
Regulatory Compliance and Process Optimization
To uphold industry standards, the ATM Demand Planner will:
- Conduct financial audits to ensure regulatory compliance.
- Revise and refine internal processes for continuous improvement.
- Resolve accounting and reconciliation issues to maintain operational integrity.
Performance Measures
The role emphasizes key performance indicators (KPIs) such as customer satisfaction, internal process quality, cost-effectiveness, teamwork, and collaboration. These measures ensure that the candidate develops holistically in the professional environment.
Essential Qualifications and Skills
The ideal candidate will hold:
- A Grade 12 certificate and a degree or higher qualification in Mathematics and Statistics.
- Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Teams, at an intermediate level.
- A valid driver’s license and the flexibility to work shifts, weekends, and public holidays.
The position also requires essential skills such as:
- Problem-solving abilities to troubleshoot machine issues.
- Organizational acumen for managing events and schedules effectively.
- Strong interpersonal and communication skills to interact with clients and colleagues.
- A solid understanding of ATM operations and related software.
Behaviors and Attributes for Success
Lesaka Technologies values professionals who demonstrate a passion for customer service and excellence. Successful candidates will:
- Inspire others to achieve common goals.
- Embrace continuous learning and knowledge sharing.
- Exhibit inclusiveness and collaboration in diverse environments.
- Deliver consistent and exceptional performance.
Why This Role is a Game-Changer
How to Apply
Interested candidates can apply for this role until February 4, 2025. The position not only offers a competitive learning curve but also an invaluable chance to work with a leading organization in the banking sector. With its holistic development focus, Lesaka Technologies ensures that graduates emerge as competent professionals ready to take on future challenges in finance and operations.
This opportunity is more than a job—it is a platform for graduates to grow their careers in the competitive banking and finance industry. The role provides a mix of technical exposure, customer interaction, and operational management, making it ideal for individuals looking to develop a robust skill set.
Check also: TETA Internship Programme 2025-2026
With a focus on innovation, collaboration, and results, Lesaka Technologies fosters an environment where graduates can contribute meaningfully to the company’s success while accelerating their own career trajectories.
