Ares Holdings, a leading international brand in the retail sector, is seeking to expand its team with a Sales Assistant position at their Crocs Gateway store in Durban, KwaZulu-Natal. This full-time permanent role offers the opportunity to work with one of the most well-known brands in footwear and accessories, with a chance to grow within the company.
Company Overview
Crocs is a well-established brand known for its innovative and comfortable footwear. As part of Ares Holdings, the company offers a wide range of footwear, apparel, and accessories. Ares Holdings is dedicated to providing exceptional customer service and fostering a supportive, engaging work environment for all employees. With a fast-growing presence, the company values employees and is committed to continuous development and internal promotion.
The Role: Sales Assistant
The Sales Assistant at Crocs Gateway will be responsible for delivering exceptional customer service, maintaining inventory, ensuring smooth daily operations, and supporting merchandising efforts. The role is designed for individuals who are passionate about customer interaction, sales, and working in a dynamic retail environment.
Key Responsibilities
- Customer Service & Sales
- Acknowledge and greet every customer within 30 seconds of entering the store, ensuring they feel welcomed and valued.
- Provide personalized customer service by identifying the customer’s needs and using your product knowledge to recommend the best items to meet those needs.
- Actively close sales, and encourage additional purchases by upselling or suggesting complementary products.
- Monitor individual sales performance and meet or exceed daily targets, ensuring goals are consistently met.
- Inventory Management
- Replenish the store with footwear, apparel, and accessories from the storeroom on a daily basis.
- Minimize stock shrinkage by adhering to store zoning practices and ensuring customers are acknowledged and attended to promptly.
- Maintain accurate stock records in the POS system, ensuring all stock entries are correct.
- Assist with processing deliveries, checking quantities against invoices, tagging, hanging, pricing products, and updating the POS system.
- Daily Operations
- Ensure the store remains clean and tidy by taking care of housekeeping tasks, including dusting, cleaning mirrors, vacuuming, and emptying bins.
- Support the store manager with opening and closing the store, ensuring all procedures are followed.
- Training & Development
- Take responsibility for your training and development, making sure you are allocated a buddy initially and learn from their experience.
- Attend quarterly training sessions and complete assessments to stay up-to-date with product knowledge and store procedures.
- Receive regular feedback from your manager and set up monthly meetings to discuss progress through the Hey Dude rookie pack, which is essential for promotion eligibility.
- Merchandising
- Help maintain the store’s visual standards by ensuring stock is well-presented and sizes are replenished.
- Assist the team in changing windows and mannequins on a fortnightly basis.
- Ensure that POS materials are stored correctly to avoid damage.
Qualifications and Requirements
The ideal candidate for the Sales Assistant role at Crocs Gateway should have:
- A Grade 12 qualification or equivalent.
- A minimum of one year of experience in customer service, ideally in a retail environment.
- Product knowledge of Crocs products is advantageous but not essential.
- The ability to work flexible shifts, including weekends and public holidays, as required.
Why Work for Crocs Gateway?
Ares Holdings offers a dynamic and supportive working environment, where employees are encouraged to grow and develop their skills. Some of the perks and benefits of joining the Crocs Gateway team include:
- Health Benefits: Comprehensive health care coverage to ensure employee well-being.
- Quarterly Uniform Allowance: Financial support for uniform purchases, ensuring a professional appearance at work.
- Staff Discount: A generous 50% staff discount for employees and their families across all brands within the group.
- Company Incentives: A performance-based incentive scheme that rewards employees for contributing to the company’s success.
- Long-Service Incentives: Recognition and rewards for employees who show dedication and commitment to the company over time.
- Employee Wellness Program: A holistic wellness program that supports both physical and mental health.
- Employee Engagement Activities: Continuous engagement initiatives to help foster a positive and connected company culture.
How to Apply
Interested candidates are encouraged to apply for the position of Sales Assistant at Crocs Gateway before the closing date of 7 April 2025. If selected for an interview, candidates will be contacted within two weeks of the closing date. If you have not heard from the company by then, consider your application unsuccessful.
This position offers a fantastic opportunity to join a leading global brand, with the potential for growth and development within the company. If you are passionate about customer service, sales, and working in a retail environment, this could be the perfect role for you.
Check also: Junior Planner Job Opportunity at Ares Holdings – Apply by 06 April 2025!
