Intercare, a leading healthcare organization in South Africa, is offering a remarkable opportunity for an enthusiastic and professional individual to join their team as a Receptionist at the Silverlakes Medical & Dental Centre in Pretoria. Known for its commitment to value-based healthcare, Intercare continues to uphold its mission of making people feel better while adhering to core values such as People-centeredness, Integrity, Inclusivity, Compassion, Excellence, and Innovation.
This position presents an excellent platform for those passionate about customer service and healthcare administration. If you are eager to play a pivotal role in ensuring exceptional patient experiences, this permanent role could be the perfect fit.
About the Role
As a Receptionist at Intercare Silverlakes, you will take on the vital role of being the face of the Intercare brand, representing its values and commitment to excellence in healthcare services. This position is much more than just answering phones or handling appointments—it is about creating a warm and welcoming environment where patients feel valued and cared for from the moment they arrive until the conclusion of their visit.
Your primary responsibility will be to ensure that every aspect of the patient experience, from arrival to departure, is handled with the utmost professionalism and efficiency. This includes assisting patients with completing necessary forms accurately and promptly, managing their records in compliance with internal policies, and safeguarding their privacy and confidentiality in accordance with the Protection of Personal Information Act (POPIA).
About Intercare
Intercare’s patient-centered approach ensures that employees contribute to a culture of inclusivity, compassion, and innovation. As a dynamic healthcare company, it offers employees an opportunity to align their personal purpose with the organization’s mission.
This role offers a supportive environment where diversity of thought is valued, and individuals are encouraged to contribute to the organization’s growth and culture.
Key Responsibilities
- Professional Customer Interaction: Provide efficient, friendly, and professional telephone services while assisting patients throughout their visit.
- Patient Administration: Guide patients in completing necessary forms and document information in accordance with company policies and procedures.
- Reception Journey Management: Oversee the reception-patient process, including booking, arrival, and payment using the designated system.
- Support Services: Direct customers to appropriate professionals or locations while maintaining patient confidentiality as per the POPIA guidelines.
- Reception Area Maintenance: Ensure the reception area remains tidy and professional.
- Emergency Protocol: Refer emergency cases to the nurse’s station as per established protocols.
- Account Assistance: Address basic account queries, escalate issues when necessary, and ensure compliance with payment collection policies.
- Daily Banking Processes: Execute accurate cash-ups and banking procedures.
Qualifications and Requirements
To thrive in this role, candidates should meet the following requirements:
- A minimum qualification of Grade 12.
- Previous experience in a customer-focused service environment, such as reception, is advantageous.
- Computer proficiency is a must.
- Experience with the GoodX system will be considered an advantage.
How to Apply
Interested candidates can submit their applications on Intercare’s application platform. The closing date for applications is 21 December 2024. Applicants who do not receive feedback within two weeks of the closing date are encouraged to consider their application unsuccessful.
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Intercare seeks individuals who are passionate self-starters, ready to rise to the challenge and deliver top-tier customer service. If you’re looking for a career in a vibrant healthcare environment and want to make a difference, this opportunity awaits you!
The role of Receptionist at Intercare Silverlakes Medical & Dental Centre is an exciting opportunity for individuals passionate about customer service in the healthcare sector. This position offers the chance to work in a dynamic, purpose-driven environment where your contributions will directly impact the patient experience. If you meet the qualifications and share Intercare’s values of inclusivity, compassion, and excellence, this could be your chance to grow professionally while making a meaningful difference.
Don’t miss out the Receptionist at Intercare Silverlakes Medical & Dental Centre – apply before the 21 December 2024 deadline and take the first step toward an enriching career at Intercare!