PathCare, a trusted name in South Africa’s healthcare landscape, has been dedicated to supporting doctors and healthcare professionals with accurate diagnoses since 1923. As a private practice partnership of pathologists, PathCare is registered with the Health Professions Council of South Africa (HPCSA), and all laboratories under its umbrella boast SANAS accreditation.
Helpdesk Operator Job Description
- Role: Helpdesk Operator
- Location: N1 City Branch, Cape Town
- Contract Type: 12-month contract
- Reporting to: PathCare Support Team
Helpdesk Operator Role Overview
As a Helpdesk Operator, your role will be crucial in supporting patients and healthcare professionals. You’ll need to ensure that every interaction reflects PathCare’s values and commitment to exceptional customer service.
Key Responsibilities
- Responding to inquiries from healthcare professionals and patients with professionalism.
- Managing calls in a high-pressure environment while maintaining accuracy.
- Problem-solving and providing solutions effectively and efficiently.
- Maintaining confidentiality and a high level of ethics in all interactions.
Minimum Requirements
We are looking for dynamic, adaptable individuals who bring a positive attitude to the workplace. Ideal candidates must meet the following requirements and competencies:
- Education
- Grade 12 (Matric)
- Proficiency in literacy, numeracy, and basic computer literacy
- Experience
- 12–24 months of experience in a medical customer service environment or a medical-related call center
- Pathology knowledge/experience will be an advantage
- Competencies
- Client-focused with exceptional attention to detail
- Problem-solving skills and initiative
- Strong interpersonal and communication abilities, including listening skills
- Ability to adapt and work well under pressure, both independently and as part of a team
- Innovative thinker with a calm temperament and a positive attitude
- Availability
- Willingness to work shifts, including weekends and public holidays
- Performance
- A track record of technical and behavioral competency that supports excellence in this role
Why Join PathCare?
At PathCare, we prioritize excellence in both patient care and employee development. Joining our team means becoming part of a legacy that has been trusted for over 100 years. The position offers:
- Market-related remuneration
- Contributions toward a retirement fund and risk benefits (Group Life and Disability cover)
- Annual bonuses and competitive maternity benefits
- Healthcare allowances and discounted pathology tests
- Payment of HPCSA/SANC annual registration fees
- Access to developmental opportunities at the PathCare Training Academy
Key Benefits of Joining PathCare
- Competitive remuneration package
- Access to training and development programs
- The chance to be part of a team that prioritizes patient care and ethical practices
- Job security with a reputable organization in South Africa
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Application Requirements
As part of the company’s rigorous evaluation process, your application will undergo verification checks for:
- ID documents
- Driver’s license
- Qualifications/proof of registration
- Credit and criminal records (if required)
PathCare is an equal-opportunity employer and committed to achieving diversity through its Employment Equity Plan. All qualified candidates, including people with disabilities, are encouraged to apply.
How to Apply
If you meet the criteria and are passionate about joining a team dedicated to making a difference, we encourage you to apply.
- Download and complete the application form.
- Submit the completed application form along with your CV to glenda.mellet@pathcare.net.
- Ensure your application is sent before the closing date: Friday, 24th January 2025.
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Joining the company as a Helpdesk Operator is more than just a job – it’s an opportunity to contribute to a legacy of exceptional patient care and ethical medical practices. With a supportive team environment, developmental opportunities, and a role that directly impacts lives, this position is perfect for someone who values professionalism and integrity.
If you’re ready to make a meaningful difference in healthcare and grow your career, don’t hesitate to apply. The company is waiting for passionate, skilled individuals like you. Apply today and become part of a team where patient care is always the priority.
