Are you passionate about working in a customer-focused environment? Do you have excellent communication skills and the ability to handle situations professionally and efficiently? If so, Fly Safair might have the perfect opportunity for you!
Fly Safair, one of South Africa’s leading low-cost airlines, has announced exciting Customer Service Agent job opportunities at their Durban Base. This position is temporary and offers a chance to work in the dynamic aviation industry.
Customer Service Agent Job Overview
- Position: Customer Service Agent (Temporary)
- Department: Passenger Services
- Industry: Office Support
- Job Type: Temporary
- Location: Durban
- Positions Available: 3
- Salary: Market Related
- Closing Date: 23 January 2025
- Job Reference Number: PassengerServices_CustomerServiceAgent_00
Responsibilities
The role of a Customer Service Agent at Fly Safair involves a range of responsibilities aimed at delivering excellent customer service:
- Passenger Assistance:
- Handle ticket sales, bookings, and flight changes.
- Clearly explain rules, terms, conditions, regulations, and procedures to passengers.
- Managing Disruptions:
- Provide assistance during flight cancellations or disruptions.
- Address customer complaints promptly and professionally.
- Escalate unresolved issues to the Supervisor on duty.
- Safeguarding Information:
- Handle sensitive customer data securely.
- Customer Service Excellence:
- Maintain professionalism and offer exceptional service at all times.
Job Requirements
To qualify for this position, candidates must meet the following requirements:
Educational and Technical Requirements
- Education: Grade 12 or equivalent qualification.
- Experience: Previous experience in airport operations and ticket sales.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, and Outlook).
Soft Skills and Personal Attributes
- Excellent communication skills, with a strong command of English.
- Effective conflict resolution and time management abilities.
- Ability to work well under pressure while maintaining high standards of professionalism.
- Flexibility to work on weekends, public holidays, and in shifts.
Personal Characteristics
- Punctual, assertive, and patient.
- Trustworthy and capable of handling confidential information.
- Strong customer service orientation.
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Why Work at Fly Safair?
Fly Safair is renowned for its commitment to excellent customer service and maintaining high standards in the aviation industry. As a Customer Service Agent, you will gain valuable experience, work in a fast-paced environment, and develop your skills further.
As a Customer Service Agent, you will:
1. Gain Valuable Experience
- Work in a dynamic and fast-paced aviation environment.
- Develop a deep understanding of customer service best practices in the airline industry.
2. Enjoy Career Growth Opportunities
- Be part of a reputable company that values employee development.
- Enhance your skills with real-world experience, setting the stage for future opportunities within the aviation sector.
3. Be Part of a Collaborative Team
- Join a team of dedicated professionals who share a passion for providing excellent service.
- Benefit from a supportive work culture that encourages teamwork and innovation.
4. Build Resilience and Versatility
- Learn to handle high-pressure situations effectively, enhancing your problem-solving and conflict resolution skills.
- Develop flexibility and adaptability by working various shifts, weekends, and holidays.
5. Competitive Compensation
- Receive a market-related salary, ensuring fair remuneration for your efforts.
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How to Apply
Interested applicants must note the following guidelines:
- Email Applications: Applications submitted via email will not be considered.
- Preference: Candidates from under-represented designated groups will be given preference.
- Feedback: If no response is received within two weeks of the closing date, consider the application unsuccessful.
Fly Safair reserves the right not to proceed with filling the vacancy and to appoint candidates based on operational requirements.
If you’re passionate about delivering excellent customer service and dream of working in the dynamic aviation industry, this is your chance to join Fly Safair, South Africa’s leading low-cost airline. The Customer Service Agent role at the Durban base offers a unique opportunity to gain valuable experience, grow professionally, and be part of a team dedicated to excellence.
