The Companies and Intellectual Property Commission (CIPC) has announced exciting Call Centre Agents job opportunities in Pretoria. These positions offer a five-year fixed-term contract and are ideal for individuals passionate about customer service and eager to develop their careers in a professional setting.
About the Call Centre Agents Job Opportunities at CIPC
CIPC is looking to fill nine Call Centre Agents job opportunities within their organization. These roles are focused on providing exceptional customer service by handling inbound customer calls, resolving queries, and offering advice regarding CIPC’s wide range of products and services. This is an exciting chance to contribute to the organization’s success while gaining valuable industry experience.
Key Responsibilities
As part of these Call Centre Agents job opportunities at CIPC, successful candidates will be responsible for:
- Handling Customer Calls: Efficiently responding to inbound calls to ensure excellent service delivery.
- Providing Guidance: Assisting customers by offering advice and detailed information about CIPC’s products, services, and processes.
- Resolving Queries: Striving for first-call resolution by addressing customer issues promptly and effectively.
- Documenting Interactions: Accurately capturing call details and providing feedback where necessary.
- Improving Standards: Contributing to the organization’s performance by meeting and exceeding service benchmarks.
Minimum Requirements
Candidates interested in these Call Centre Agents job opportunities at CIPC must meet specific qualifications and experience criteria:
Educational Qualifications:
- A three-year Diploma, National Diploma, B Degree, or Advanced Diploma in:
- Call or Contact Centre Management
- Communications
- Marketing Management
- Business Management
- A Call Centre certificate is an added advantage.
Work Experience:
- A minimum of 1–2 years of experience in a Call Centre environment.
Employment Details
- Employment Type: Fixed-term contract (5 years)
- Job Level: Junior
- Location: Pretoria
- Salary: Market-related
- Equity Position: No
These Call Centre Agents job opportunities at CIPC are perfect for individuals with the required qualifications and a passion for delivering excellent customer service.
Application Process
To apply for these Call Centre Agents job opportunities at CIPC, follow these steps:
- Background Checks: Candidates must pass background verifications, including criminal record and citizenship checks.
- Qualification Verification: If applicable, foreign qualifications must be evaluated by the South African Qualifications Authority (SAQA).
- Application Deadline: Submit your application by 24 January 2025.
Applicants must use the official CIPC recruitment platform for submissions:
- Visit the CIPC website to apply
- No faxed, emailed, posted, or hand-delivered applications will be accepted.
Contact Information
For assistance with the application process, candidates may contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7179.
Commitment to Equity
CIPC is an equal-opportunity employer and adheres to affirmative action policies. Preference will be given to candidates who enhance employment equity in line with the organization’s approved plan. If you do not receive feedback within two months of the closing date, kindly consider your application unsuccessful.
Why Apply for Call Centre Agents Job Opportunities at CIPC?
CIPC offers a professional work environment that values employee growth and development. These roles provide the perfect opportunity to:
- Develop essential skills in customer service and problem-solving.
- Gain experience working for a reputable organization.
- Contribute to the improvement of service standards in South Africa.
Joining CIPC means being part of a team that prioritizes customer satisfaction and excellence. These Call Centre Agents job opportunities at CIPC are a chance to make a meaningful impact while building a rewarding career.
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If you meet the requirements and are ready to seize one of these Call Centre Agents job opportunities at CIPC, submit your application before 24 January 2025. Take the next step in your career by joining a dynamic and professional team in Pretoria. Don’t miss out on this chance to grow and excel in a fast-paced and rewarding environment.
