Are you looking for a fresh start, a better job, or your first real opportunity in a professional environment? Then this Call Centre Agent Job Opportunity at Mr Price Money could be just what you need! Mr Price is one of the most well-known retail brands in South Africa. It’s not just about fashion or home décor – they also offer financial services through Mr Price Money, helping customers manage their money smartly with store cards and more. And right now, they’re looking for new team members to join their Durban-based call centre.

What Is the Role of a Call Centre Agent?

The role focuses specifically on helping new customers apply for store cards. As a Call Centre Agent, you will:

Speak to customers over the phone
Guide them through the store card application process
Confirm the accuracy of the information they provide
Enter or update their details in the system
Ensure the application is complete and ready for approval

It’s an important job that requires responsibility, accuracy, and a helpful attitude.

Daily Responsibilities

Here’s what you can expect to do in this job:

Answer incoming calls from potential customers or respond to those who have already started their application process.
Assist customers by answering questions, explaining how the store card works, and ensuring they understand the terms.
Process and capture all information related to store card applications into the system.
Call customers to confirm personal and employment details, checking the accuracy of information submitted.
Update customer records to make sure the company has the latest contact and employment information.
Help customers resolve basic problems or redirect them to the correct department if needed.
Ensure that all calls and actions meet the company’s service standards and timelines to avoid customer complaints or application delays.

What Does Mr Price Money Offer You?

This is not just a job; it’s a career opportunity with real benefits. Here’s what Mr Price Money offers to successful candidates:

1. Competitive Salary and Incentives

Your basic salary will be fair and market-related.
When you perform well and meet your targets, you’ll earn extra money through monthly performance incentives.

2. Training and Career Growth

You will be trained on systems, customer service skills, and product knowledge.
Mr Price believes in growing their people from within, so there are plenty of chances to move up if you work hard and show potential.

3. Staff Discounts

Employees enjoy exclusive discounts at all Mr Price Group stores.
This includes Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys — helping you and your family save on quality goods.

4. Employee Share Scheme

After just one year of permanent employment, you can qualify for the Mr Price Group Share Scheme.
This means you actually become a part-owner of the company. When the company does well, so do you.

5. Job Security and Stability

Mr Price Group is a large and growing company. Working for them provides long-term stability in a tough economy.

Minimum Requirements

To apply for the Call Centre Agent Job Opportunity at Mr Price Money, you will need:

Grade 12 (Matric) – this is a must.
1 year experience in a call centre – ideally with a focus on account applications or new customer sign-ups.
Computer literacy – you must know how to use a computer and enter data accurately.
A clear criminal record – honesty and trustworthiness are important.

How to Apply

Get Your Documents Ready

Updated CV
Certified ID copy
Certified Matric certificate
Proof of call centre experience (if available)

Visit the Mr Price Careers Website

Go to the Mr Price Group Careers page
Search for the “Call Centre Agent (New Accounts)” job
Click Apply

Register and Submit

Create an account or log in
Fill in your details
Upload your documents
Submit your application

Also check: PSV Circular 12 of 2025: Available Government Vacancies in South Africa 2025

Working Conditions

This is an on-site position in Durban, meaning you’ll report to a physical office every day.

You’ll work regular call centre hours, which may include:

Weekdays and some Saturdays
Shifts between 8 AM and 5 PM

You’ll be part of a team environment, with supervisors and fellow agents available to support you.

The Call Centre Agent Job Opportunity at Mr Price Money is more than just a job. It’s a chance to build a career with one of South Africa’s strongest and most respected companies. Whether you’re looking for stability, professional growth, or a way to provide for your family, this position could be the right fit for you.

If you meet the minimum requirements, have the right attitude, and want to be part of a team that values service and integrity, don’t hesitate to apply.

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Call Centre Agent Job Opportunity at Mr Price Money