Vodacom, South Africa’s leader in the telecommunications industry, has a fantastic opportunity for passionate individuals looking to advance their careers. The company is currently seeking to fill a Call Centre Agent Customer Acquisition Vacancy in Credit Vetting Operations. If you’re looking for a role that combines customer service excellence with key responsibilities in credit vetting, activation, and transfer of ownership processes, this might be the perfect opportunity for you.
Call Centre Agent Customer Acquisition Job Overview
- Role: Call Centre Agent Customer Acquisition
- Location: Vodacom Campus, Midrand
- Closing Date: 24 March 2025
- Experience: 2 years, including 1 year in credit vetting
- Education: Grade 12 essential, credit-related diploma desirable
Role Purpose
The role of Call Centre Agent in Credit Vetting Operations is designed for individuals who have a keen eye for detail and an aptitude for processing complex customer requests. As part of the team, you will play a key role in managing customer acquisition workflows, particularly credit vetting, activations, and transfer of ownership. The ultimate goal is to process applications efficiently while adhering to company policies, ensuring accuracy, and contributing to Vodacom’s market growth.
Key Responsibilities
As a Call Centre Agent in the Customer Acquisition team, you will be expected to:
- Credit Vetting and Assessment: Perform detailed and accurate assessments of credit vetting requests, ensuring compliance with Vodacom’s policies and guidelines.
- Customer Credit Applications: Process manual credit applications to improve Vodacom’s market share while maintaining an acceptable level of bad debt.
- Verification and Validation: Confirm, verify, and validate customer information and contractual details before activating post-paid services on Vodacom’s billing system.
- Subscriber Activation: Timely create and activate customer requests for GSM and non-GSM services.
- Transfer of Ownership: Process requests related to the transfer of ownership for subscriber services, ensuring seamless transitions in the Vodacom billing system.
- Telephonic Support: Provide expert telephonic support to trade partners and customers regarding credit vetting, activations, and transfer of ownership requests.
- Query Resolution: Resolve queries from trade partners and customers related to credit vetting, transfer of ownership, activation failures, and other escalated concerns.
- Customer Communication: Provide clear explanations to customers and trade partners about the status and outcome of their requests, ensuring a positive customer experience.
- Quality and Service Levels: Achieve and maintain service levels, ensuring quality, professionalism, and product knowledge are consistently delivered.
The Ideal Candidate
If you’re wondering whether you’re the right fit for this role, consider the following:
Minimum Requirements:
- Experience: At least 2 years of relevant experience, including 1 year in a call centre environment, specifically in credit vetting.
- Education: Grade 12 is essential, with a credit-related diploma being highly desired.
Job Knowledge:
- Solid understanding of the credit vetting process, decision-making related to credit applications, and customer verification processes.
- Knowledge of customer creation, subscriber activation, and transfer of ownership procedures.
- Proficiency in Microsoft Office and data capturing skills.
- Familiarity with Vodacom’s billing system (desirable but not mandatory).
Job-Related Skills:
- Strong persuasion skills and the ability to handle irate customers effectively.
- Excellent oral communication skills and a customer-focused mindset.
- Interpersonal skills, good problem-solving abilities, and an understanding of quality awareness.
- Capacity to work under pressure and maintain good time management.
Also check: Transport Clerk Job Opportunity at Transpharm – Apply Now!
Why Work at Vodacom?
Vodacom offers a competitive benefit package and enticing incentive programs that include:
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, discounts on fibre connection, and exclusive staff discounts in collaboration with partner companies.
The company also actively encourages diversity and inclusion in the workplace. As an equal-opportunity employer, Vodacom invites individuals from various backgrounds, including people with disabilities, to apply.
Closing Date for Applications
Please submit your application by 24 March 2025 to be considered for this role.
Recommended for you: How to Write a Winning CV: A Step-by-Step Guide
How to Apply
Interested candidates should submit their applications before the closing date. You can apply directly through Vodacom’s official recruitment platform. Don’t miss the chance to join a leading company in the telecoms industry, where career growth, development, and opportunities await.
As part of the recruitment process, Vodacom will consider its approved Employment Equity Plan and Targets. The company is committed to creating an inclusive environment where everyone is treated with respect and fairness.
