If you have a passion for customer service, excellent communication skills, and a desire to work in a dynamic and supportive environment, Discovery has the perfect opportunity for you. Discovery Invest is looking for talented individuals to join their Service Consultant Talent Pool. As a global leader in innovation, Discovery is committed to making a positive impact on people’s lives, and you can be part of that journey.
Service Consultant Job Overview
- Title: Service Consultant – Talent Pool
- Business Unit: Discovery Invest
- Function: Call Center / Contact Center
- Date: 9 Sep 2024
Purpose of the Service Consultant Role
The Service Consultant role is focused on customer service and ensuring that each client interaction is handled with care, professionalism, and empathy. Service Consultants are responsible for managing and resolving queries from investors, brokers, and franchises, maintaining a client-centric approach. This position is ideal for individuals who are passionate about client satisfaction and can adhere to Discovery’s core values.
About Discovery
Discovery is a company dedicated to enhancing and protecting the lives of individuals by focusing on health, well-being, and financial security. It strives to recruit individuals who share these values and are driven by the desire to make a meaningful difference in society. With a fast-paced work environment, Discovery promotes growth and success, while also prioritizing the well-being of both employees and customers.
About Discovery Invest
Discovery Invest operates within the financial services industry, offering innovative products to investors, brokers, and other stakeholders. It’s an ever-evolving environment that places customer engagement and experience at the forefront. Employees at Discovery Invest are encouraged to provide world-class service, fostering long-term relationships with clients and ensuring a high standard of excellence.
Areas of Responsibility
As a Service Consultant, your day-to-day responsibilities will include:
- Handling multiple telephonic queries from investors, brokers, and franchises.
- Resolving queries with a focus on client satisfaction and retention.
- Logging all interactions accurately.
- Ensuring all queries are resolved according to Discovery standards.
- Providing updates to callers regarding the progress of their requests.
- Performing administrative tasks such as keeping detailed records of all queries.
- Routing queries to the correct departments for resolution.
- Utilizing various Discovery systems to manage calls and correspondence.
Personal Attributes and Skills
To excel in this role, you will need the following qualities:
- Strong teamwork skills and the ability to work positively with others.
- Excellent listening and communication skills.
- The ability to show empathy and care in interactions.
- Strong organizational skills and the ability to maintain a methodical approach to work.
- An ability to remain calm under pressure and manage difficult situations with a positive attitude.
- The willingness to learn and adapt quickly to new information and tasks.
- Self-motivation and the ability to manage workloads effectively.
Requirements
- Matric is essential.
- A minimum of 2 years’ Call Centre experience.
- A minimum of 1 year of experience in the financial services industry.
- Experience working within a LISP (Linked Investment Service Provider) environment would be advantageous.
- A related BComm degree is also advantageous.
- Proficiency in MS Office is essential.
- Basic mathematical skills are required, with broker knowledge being beneficial.
Why Work for Discovery?
Discovery is not just an employer; it is a community of professionals driven by a shared purpose of making the world a better place. Working for Discovery Invest means being part of an organization that values its employees and continuously strives to create an environment where everyone can succeed and grow. You will also have the opportunity to work with industry-leading experts who are passionate about delivering quality service and innovative products.
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How to Apply
If you meet the qualifications and are passionate about providing excellent customer service, this Service Consultant position could be the right fit for you. To apply, visit the Discovery careers page and search for the Service Consultant Vacancy at Discovery – Talent Pool within the Business Unit Discovery Invest under the Call Center / Contact Center function. Be sure to submit your updated CV and any relevant documentation.
Discovery is committed to creating a diverse and inclusive workplace. As an Equal Opportunity employer, the company encourages people from all backgrounds, including those with disabilities, to apply. Discovery’s approved Employment Equity Plan will be considered during the recruitment process, ensuring that all candidates are treated fairly and equitably.
The Service Consultant Vacancy at Discovery presents an excellent opportunity for individuals passionate about customer service and eager to grow within the financial services industry. At Discovery Invest, you will be joining a dynamic team that values innovation, client satisfaction, and personal growth. The role offers a chance to work in an engaging, fast-paced environment where your contributions can make a real difference in both the company and the lives of clients.