Are you looking for an exciting opportunity to work in a dynamic environment at one of Cape Town’s leading cultural institutions? The Baxter Theatre Centre, renowned for its rich history and vibrant arts offerings, is hiring 15 enthusiastic Ushers for their Front of House department. If you have a passion for customer service, enjoy working in a fast-paced setting, and are looking for an opportunity to join a world-class arts venue, this could be the perfect job for you!
Usher Job Overview
- Position: Usher (15 vacancies)
- Department: Front of House
- Type of Appointment: Ad-hoc basis
- Commencement Date: 15 May 2025
- Rate of Pay: R43.56 per hour
- Location: Baxter Theatre Centre, Main Road, Rondebosch, Cape Town
- Application Deadline: 27 April 2025
- Reference Number: E25423
Key Responsibilities
As an Usher, your primary responsibilities will include:
- Scanning Admission Tickets: Ensure that only authorized individuals enter the venue by checking tickets.
- Seating Patrons: Assist patrons in finding their designated seats and ensure they are seated promptly for the start of the performance.
- Guiding Patrons: Help guests locate important amenities such as the restaurant, bar, and toilets, enhancing their overall theatre experience.
- Special Needs Assistance: Provide extra support to patrons with specific needs to ensure their comfort during their visit.
- Handling Patron Concerns: Resolve seating disputes and assist with any other issues that arise during the performance.
- Emergency Assistance: Be ready to guide patrons to safety or provide instructions in case of an emergency, ensuring their well-being at all times.
The rate of pay for this position is R43.56 per hour, and the position will require flexibility, as you may be scheduled to work during various hours depending on the theatre’s operational needs.
Requirements for Applicants
To be considered for the Usher position, applicants must meet the following requirements:
- A Matric Certificate or Equivalent: A basic educational qualification is required.
- Friendly Disposition: Excellent interpersonal and communication skills are essential, with a friendly and welcoming attitude.
- Fluency in English and One Other Official Language: Communication is key in this role, so proficiency in multiple languages will be an asset.
- Ability to Work Under Pressure: Ushers must remain calm and composed in busy or high-stress environments, and be able to think on their feet.
- Teamwork and Independence: While working as part of a team is important, the ability to perform duties independently is also necessary.
- Alertness: Quick thinking is a must, especially in emergency situations where patrons may need assistance.
- Customer Service Focus: A genuine desire to ensure the comfort and satisfaction of patrons is essential.
- Flexibility in Working Hours: The nature of the role requires candidates to work flexible hours, including evenings and weekends, depending on the show schedule.
Advantageous Experience
While previous experience in the hospitality industry or theatre is not required, it will be seen as an advantage. Candidates with backgrounds in customer service, hospitality, or previous theatre ushering will have a leg up when applying for this role.
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How to Apply
Interested candidates are encouraged to submit their applications via email or post, ensuring they follow the instructions carefully. The following documents must be submitted as a single PDF file:
- UCT Application Form: You can download the form directly from the UCT website at http://forms.uct.ac.za/hr201.doc.
- Cover Letter: This should outline your motivation for applying for the position and why you believe you would be an excellent fit for the role.
- Curriculum Vitae (CV): Ensure that your CV is up-to-date and highlights relevant experience or skills.
Applications should be emailed to Mr. Jerome Fish at jerome.fish@uct.ac.za, or alternatively, you can post your application to:
Front of House Management Team
Baxter Theatre Centre
Main Road, Rondebosch, 7701
Reference Number: E25423
Please ensure the title and reference number are included in the subject line of your email. Incomplete applications will not be considered. Only shortlisted candidates will be contacted for interviews and may be required to undergo a competency test.
If you are someone who thrives in a customer service environment, has excellent communication skills, and enjoys being part of a team, the Baxter Theatre Centre Job Opportunities could be your perfect fit. Apply today and take the first step toward a rewarding role at one of South Africa’s most iconic cultural institutions.
