Are you passionate about travel coordination and customer service? Ivanhoe Mines, a leading Canadian mining company with operations across Southern Africa, is seeking a Travel Assistant to join their Business Systems team in Sandton, Gauteng. This permanent opportunity offers entry-level candidates a chance to develop their career in the dynamic mining and metals industry.
Job Overview: Travel Assistant at Ivanhoe Mines
- Company: Ivanhoe Mines
- Location: Sandton, Gauteng
- Employment Type: Permanent
- Division: Ivanhoe Mines SA
- Business Unit: Business Systems
- Industry: Mining and Metals
- Job Functional Area: Other
- Experience Level: Entry Level
- Posted Date: 22 May 2025
- Closing Date: 06 June 2025
Ivanhoe Mines is well-known for its commitment to critical resource supply supporting the global transition to a low-carbon, renewable future. The Travel Assistant plays a key role in ensuring seamless travel arrangements for expatriate employees, supporting their journeys both locally and internationally. This role demands precision, strong communication skills, and the ability to manage complex itineraries efficiently.
Detailed Job Description
As a Travel Assistant at Ivanhoe Mines, your primary responsibility will be to coordinate and organise all travel requirements for the company’s expatriate workforce. You will provide travel advice, manage bookings through systems like Amadeus and MCM Travel, and ensure compliance with health, visa, and safety protocols.
You will also administer departure and arrival schedules, issue travel documents, and liaise with the central travel desk to deliver excellent service. Being culturally sensitive and adaptable to diverse travellers’ needs is crucial in this role.
Roles and Responsibilities
- Arrange and coordinate local and international travel for employees according to company Standard Operating Procedures.
- Verify accuracy and approval of travel requests, ensuring correct leave rotations and health protocols.
- Monitor passport validity and visa requirements for international travellers.
- Manage all ground and air travel bookings, including accommodation, car hires, and transfers.
- Facilitate visa applications and provide expert travel advice regarding prohibited substances and embassy protocols.
- Maintain and update traveller profiles with essential information such as passport copies, seating preferences, and frequent flyer details.
- Operate travel booking systems (Amadeus, MCM Travel) and troubleshoot related issues.
- Update daily flight schedule trackers and ensure traveller satisfaction with itineraries.
- Provide professional communication and customer service to all travellers.
Requirements
- Diploma in Travel and Tourism or a Communication qualification.
- Matric certificate.
- Minimum 7 years of experience as a travel consultant.
- At least 5 years of experience using Global Distribution Systems (GDS), preferably Amadeus certified.
- Strong knowledge of local and international travel arrangements and protocols.
- Experience in tourism or communication is advantageous.
- Proficiency in MS Word, Excel, and PowerPoint.
- Excellent interpersonal and problem-solving skills.
- Ability to work accurately under pressure and meet tight deadlines.
- Culturally sensitive with top-notch communication skills.
Read more: 13 Common CV Mistakes That Stop You from Getting Hired
How to Apply
Interested candidates must submit the following documents in PDF format:
- Updated CV
- Certified copies of ID/passport, driver’s license, and qualifications (certification within the last 3 months)
Send your application before the closing date: 06 June 2025. If you do not hear back within 30 days after the closing date, please consider your application unsuccessful.
This Travel Assistant Vacancy at Ivanhoe Mines is an excellent opportunity for a skilled travel professional to join a global mining leader committed to sustainable development and innovation. If you have the required experience and passion for travel coordination, apply now to become part of a diverse and forward-thinking team in Gauteng. Join a vibrant team in Sandton and contribute to an exciting future in the mining and metals sector while enjoying a supportive and dynamic work environment. Don’t miss out — apply before the closing date of 06 June 2025 and take the next step in your professional journey.
