If you are passionate about Information Technology (IT) and eager to kickstart your career in IT support, the Trainee IT Support Officer Opportunity at eThekwini Municipality offers the perfect platform. Located in the vibrant city of Durban, this role provides a unique chance to gain hands-on experience in end-user IT support, under the supervision of seasoned professionals. This is a temporary position at job grade T07, aimed at equipping young professionals with practical skills in personal computer (PC) support services.
Trainee IT Support Officer Job Overview
- Job Title: Trainee IT Support Officer
- Job Number: 19000158T
- Division: Nil
- Department: Customer Services
- Branch: Nil
- Vacancy Group: Information Management
- Location: Durban, KwaZulu-Natal, South Africa
- Reporting To: Senior Manager (End User Support)
- Closing Date: 6 December 2024
About eThekwini Municipality
eThekwini Municipality, based in Durban, KwaZulu-Natal, is one of South Africa’s largest and most dynamic municipalities. It serves as the governing body for the eThekwini Metropolitan area, which encompasses Durban and surrounding regions. With a commitment to excellence in service delivery, the municipality plays a pivotal role in driving economic growth, innovation, and sustainable development in the region.
Key Responsibilities
Under the guidance of the Senior Manager (End User Support), the trainee will gain exposure to various aspects of IT support. Responsibilities include:
- Desk Environment Maintenance
- Learning to maintain and optimize the desk environment for efficient operation.
- PC Hardware and Software Support
- Acquiring skills to troubleshoot and resolve issues related to personal computers.
- Desktop Publishing (DTP) Services
- Providing general DTP services under supervision.
- Installation of Hardware and Software
- Gaining knowledge on installing and configuring IT hardware and software systems.
- Administrative Functions
- Learning to perform administrative duties necessary for smooth IT support operations.
Essential Requirements
Candidates must meet the following qualifications:
- Education: A Diploma (NQF Level 6) in Information and Communication Technology (ICT) or a related field.
- License: A valid motor vehicle driver’s license.
Competencies and Skills
To succeed in this role, candidates must exhibit a variety of competencies, including:
- Strong oral and written communication skills.
- Ability to provide advice and guidance to end-users.
- Proficiency in operations, installation, and integration of IT systems.
- Commitment to service delivery and learning orientation.
- Demonstrated resilience and ability to build positive interpersonal relationships.
Special Note:
Applicants who have already participated in government or private sector work experience programs (e.g., internships or in-service training) for 12 months or more will not be considered.
Why Join eThekwini Municipality?
eThekwini Municipality is renowned for fostering talent and offering development opportunities. As a Trainee IT Support Officer, you will gain invaluable experience in IT support, enhance your technical expertise, and work in a supportive environment that values growth and innovation.
Don’t miss this opportunity to launch your career in IT support with one of South Africa’s leading municipalities!
Remuneration and Benefits
The eThekwini Municipality offers competitive compensation and benefits to its employees. As a Trainee IT Support Officer, you will receive:
- Basic Salary: R218,077.44 – R283,086.84 per annum.
- 13th Cheque: Yes.
- Housing Subsidy: Yes.
- Leave: Yes.
- Medical Aid: Yes.
- Pension Fund: Yes.
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How to Apply
Interested candidates should submit their applications before the closing date on 6 December 2024. For inquiries, contact:
- Contact Name: Hlengiwe Mhlongo
- Contact Telephone: 031 322 7736
The Trainee IT Support Officer Opportunity at eThekwini Municipality is a stepping stone for aspiring IT professionals seeking practical experience in the field of Information Technology. This role not only provides a solid foundation in IT support but also offers a competitive salary and excellent benefits in a supportive and dynamic environment.
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If you meet the requirements and are ready to embark on a rewarding journey, don’t miss the chance to join eThekwini Municipality, a leader in fostering talent and innovation. Submit your application before the 6th of December 2024 to seize this incredible opportunity and take the first step toward a successful IT career.