Are you a technically skilled, customer-oriented professional with a knack for problem-solving? Telkom, one of South Africa’s leading telecommunications providers, is looking for a Tech Officer: Customer Facing Contract Representative to join their team in Mmabatho, North West. This exciting position in the Openserve division is perfect for someone with experience in technical operations and a passion for delivering outstanding service.
Tech Officer Job Overview
- Job Number: 10017790
- Job Title: Tech Officer: Customer Facing Contr Rep
- Job Grade: OP1
- Group/BU: Openserve
- Division: Openserve
- Location: Mmabatho, North West, ZA
- Span of Control: 0
- Reports to: Management
- Functional Area: Technical
Tech Officer Job Description
The Tech Officer will oversee the installation, maintenance, and repair of voice and non-voice Telkom systems, ensuring seamless service delivery. This role involves working on-site, liaising with customers, and handling tasks like equipment recovery, functionality testing, and technical documentation.
Key Responsibilities
1. Maintaining Resources
- Inspect and service tools, vehicles, and test gear.
- Ensure all equipment is in top condition to support operational efficiency.
2. Installing and Recovering Equipment
- Analyze installation or recovery requests.
- Set up systems, cabling, and single lines.
- Conduct and document functionality tests for various products, including LAN and optic fiber systems.
3. Repairing and Maintaining Systems
- Diagnose and address system faults.
- Perform functionality tests and update relevant records.
- Work on voice and non-voice products, cabling, and accessories.
4. Remote Programming
- Program systems and equipment remotely to meet client requirements.
- Handle all voice and non-voice programmable products.
5. Processing Documentation
- Accurately complete quality, safety, and technical forms.
- Update administrative and technical records.
6. Customer Relationship Management
- Build and maintain professional relationships with customers.
- Address complaints, queries, and provide technical support.
7. Indoor Reticulation Installation
- Plan and prepare cabling routes.
- Install and test points/jacks and perform conformance testing.
8. Managing Service Providers
- Coordinate with service providers.
- Perform quality checks and enable EE service providers.
- Conduct site visits to ensure service delivery standards.
Requirements
Qualifications and Experience
- Education: NQF 4 (Grade 12) with relevant modular training.
- Experience:
- Minimum 3 years of relevant experience.
- Candidates with Telkom learnerships, internships, or bursary experience need only 12 months of experience.
- Certifications: Relevant technical certifications are advantageous.
Special Requirements
- Valid driver’s license.
- Ability to work after hours and overtime.
- Comfortable working in confined spaces and at heights.
- Must have color vision and the ability to work under pressure.
Knowledge Areas
- Network Infrastructure
- Safety Regulations and Standards
- Switching and Commodity Environment
- Policies and Procedures
Skills
- Analytical and problem-solving
- Computer literacy and configuration
- Technical equipment handling
Attitudes
- Customer-oriented and proactive
- Dedicated and eager to learn
- Quality-focused
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Why Join Telkom?
Telkom offers a dynamic work environment where technical expertise meets customer service excellence. With opportunities to work on cutting-edge telecommunications systems, you’ll be part of a team that drives connectivity in South Africa.
This role is perfect for individuals passionate about making a tangible difference in people’s lives through reliable and innovative telecommunication solutions.
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How to Apply
Interested candidates can visit the Telkom careers page or submit their applications via the company’s recruitment portal. Ensure your CV highlights your technical skills, experience, and qualifications that align with the job requirements.
The Tech Officer: Customer Facing Contract Representative position at Telkom offers a fantastic opportunity for individuals passionate about technical excellence and exceptional customer service. This role not only allows you to work on innovative telecommunications systems but also positions you as a key player in enhancing connectivity in South Africa. If you have the technical skills, qualifications, and drive to excel in a fast-paced environment, this could be your chance to join one of the country’s leading telecommunications companies.
