Stellenbosch Municipality has an open Switchboard Operator Vacancy in the Administrative Support department within Corporate Services. This pivotal role offers an exciting opportunity for individuals seeking to contribute to the efficient operation of telecommunications systems while delivering excellent customer service.

Positioned within the bustling hub of Stellenbosch Municipality, this Switchboard Operator Vacancy requires a Grade 12 qualification, along with a minimum of two years of relevant experience. Proficiency in computer operations and the ability to communicate effectively in at least two official languages of the Western Cape are essential.

About the Switchboard Operator Vacancy

  • Position: Switchboard Operator – Administrative Support
  • Reference: REF: CS/ASS/RO/CR/02
  • Enquiries: Mr. William September on 021 808 8774
  • Remuneration: R 157 027.81 – R 203 848.78 (Dependent on assessment) Plus Perks
  • Deadline: 07 June 2024

Requirements

  • Grade 12
  • 2 years applicable experience
  • Proficiency in computer operations
  • Proficiency in reading, writing, and speaking 2 of the official languages of the Western Cape (English, Afrikaans, and Xhosa)
  • Capability to operate effectively under stressful and demanding conditions
  • Strong attention to detail
  • Competence in conflict resolution techniques

Duties

  • Operate the telecommunication system efficiently and effectively to support service delivery.
  • Attend to customer calls in a friendly and professional manner.
  • Receive all incoming calls by picking up the telephone/switchboard handset to answer calls professionally.
  • Assess incoming calls by listening to the customer and determining the required Service Department/Unit.
  • Report all switchboard faults telephonically or in writing to the ICT Department.
  • Record all identified incorrect telephone extensions or cases where staff has changed in relation to the municipal function.

Application Process

  • Applications, clearly labeled and accompanied by an official application form of Stellenbosch Municipality, a detailed CV, certified copies of qualifications.
  • The email address for submissions is corporatejobs@stellenbosch.gov.za, specifically linked to the aforementioned Directorate.
  • To be considered, applications must be completed on the official application form of Stellenbosch Municipality.
  • Application forms can be accessed on the Stellenbosch Municipal website at https://stellenbosch.gov.za.

Hint: Free CV Templates that Pass the Applicant Tracking System

All applications for the vacancy mentioned above must be submitted via the provided email address. Hand-delivered or posted applications will not be considered.

This Switchboard Operator Vacancy at Stellenbosch Municipality offers a unique opportunity to contribute to the efficient operation of telecommunications systems within a dynamic and supportive environment. If you meet the qualifications and are ready to deliver excellent customer service, we encourage you to apply.

Join Stellenbosch Municipality in making a difference in the community while developing your skills and career.

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