Toys R Us and Babies R Us South Africa, iconic brands that have become synonymous with quality and a delightful shopping experience for children and families, is currently seeking a dedicated Shop Assistant to join their dynamic team in Cape Town, Western Cape. If you are passionate about customer service and thrive in a retail environment, this might be the perfect opportunity for you.
Job Purpose
As a Shop Assistant, your primary role will be to maximize sales by delivering exceptional customer service and ensuring every customer leaves with a WOW experience. You will be responsible for meeting the individual needs of each customer and ensuring they receive outstanding service both on the sales floor and over the phone. A passion for customer satisfaction and an ability to provide in-depth product knowledge will be key in this role.
Key Responsibilities
The Shop Assistant will play an integral role in ensuring that the store operates smoothly and customers have an unforgettable shopping experience. The core responsibilities include:
- Providing Excellent Customer Service: The Shop Assistant will be expected to provide a WOW experience for each customer, making sure they leave the store completely satisfied.
- Sales Driven: The Shop Assistant will need to meet and exceed sales targets, driving not only direct sales but also add-on sales and services. By understanding customer needs, they will advise on products, promotions, and special offers.
- Product Knowledge: A deep understanding of the products sold in-store is essential. Shop Assistants must be able to demonstrate, explain, and advise customers on various products, ensuring they make informed decisions.
- Customer Focused: Ensuring customers’ requirements are met is critical. The Shop Assistant will attend to individual shopping needs and always prioritize customer satisfaction.
- Effective Merchandising: The Shop Assistant will be responsible for making sure products are correctly displayed, priced, and in line with company merchandising and layout standards.
- Promotions and Sales: Ensuring that in-store promotions are executed properly and in line with the store’s schedule is key. Additionally, the Shop Assistant will report on sales performance, highlighting fast and slow sellers to the store manager.
- Stock Management: Participating in stock takes and counts is another important responsibility. The Shop Assistant will assist with minimizing stock loss and expenses, while maximizing sales in all areas of the store.
- Team Collaboration: The Shop Assistant will be expected to cooperate with other team members and management to ensure the store runs efficiently. This includes adhering to all customer service standards, maintaining confidentiality, and undertaking any other duties as requested by senior management.
Qualifications and Requirements
To apply for the Shop Assistant position, candidates must meet the following requirements:
- Matric Certificate: The successful applicant will need to have completed their Matric (Grade 12).
- Retail Experience: At least 6 months of experience in a retail environment is required. This experience will help ensure that the Shop Assistant can meet customer expectations and effectively perform the duties required for the role.
- Transport: The successful applicant must have their own reliable transport or access to transportation, as the role involves working shifts.
- Motivated and Target-Driven: A passion for customer service and the drive to meet and exceed sales targets is a must for this position.
- Adaptability and Teamwork: The Shop Assistant must be able to adapt to changing retail environments, collaborate with team members, and contribute to maintaining the store’s success.
Why Join Toys R Us and Babies R Us?
Toys R Us and Babies R Us provide a supportive and dynamic work environment where employees are encouraged to grow and develop. The company values customer satisfaction, teamwork, and innovation, and offers opportunities for personal and professional development. In addition to a fulfilling career, employees will be part of a globally recognized brand that is dedicated to making shopping fun and memorable for families.
How to Apply
Interested applicants can apply for the Shop Assistant position through the official Toys R Us website or by visiting the store’s location in Cape Town. The closing date for applications is 30 April 2025, so make sure to submit your application before the deadline.
If you have a passion for customer service and are driven by sales, the Shop Assistant position at Toys R Us and Babies R Us offers a fantastic opportunity to build a career in retail. This role provides an exciting challenge in a fun and fast-paced environment, and you will be part of a company committed to providing excellent service and products to families.
If you’re looking to join a dedicated and passionate team, don’t miss out on this opportunity to be part of something special!
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