Are you seeking a dynamic career in claims management with a leading insurance provider? The Sanlam Group’s SHA Risk Specialists division, part of Santam, is offering an exciting opportunity for a Claims Service Consultant based in Johannesburg: Illovo. This role is ideal for individuals proficient in handling claims portfolios, managing administrative tasks, and delivering excellent client service.
If you are driven, detail-oriented, and ready to contribute to a transformative organization, this position might be perfect for you.
Claims Service Consultant Job Overview
- Date: 25 July 2024
- Location: Johannesburg, Gauteng, ZA
- Company: Sanlam Group
- Closing date: Not specified
Sanlam Group’s SHA Risk Specialists division, a part of Santam, is offering a promising career opportunity for a Claims Service Consultant based in Johannesburg: Illovo. This role demands proficiency in handling a portfolio of claims, managing administrative tasks, and providing excellent client service.
About Santam Group
Santam is the leading general insurance provider in Southern Africa, renowned for its commitment to delivering comprehensive and reliable insurance solutions. With over a century of expertise in the industry, Santam has built a reputation for excellence, innovation, and client-centric services.
- Expanding Horizons: Santam is not only a dominant player in the South African insurance market but also actively expanding into emerging markets across Africa and Asia. This strategic expansion is fueled by the company’s dedication to understanding and meeting the unique needs of clients in different regions.
- Commitment to Transformation and Diversity: At Santam, transformation and diversity are more than just goals—they are core values embedded in the company’s culture. Santam prioritizes creating a workforce that reflects the rich diversity of South Africa’s demographics. This commitment is evident in the company’s proactive approach to employment equity, ensuring that all employees have equal opportunities to thrive and grow within the organization.
- A People-Centric Approach: Santam’s success is rooted in its passion for people—both clients and employees. The company’s ethos, “Insurance Good and Proper,” underscores its dedication to providing dependable and fair insurance solutions.
Qualification and Experience
- Matric: Essential qualification.
- Proven Administrative Skills: Necessary for effective performance in this role.
Key Responsibilities
- Assist the Claims Specialist: Aid in all aspects related to a claims portfolio, including new claims registration, file management, and basic inquiries.
- Draft Settlement Agreements: Create agreements as per instructions.
- Appoint Assessors/Investigators: Act on instructions from the Claims Specialist.
- Monitor Service Levels: Ensure adherence to agreed service level agreements and internal protocols.
- Operational Duties: Perform duties allocated as per organizational standards.
- Regulatory Compliance: Comply with both internal and external regulatory frameworks and procedures.
- Critical Assessment: Evaluate information to ensure all relevant details have been received.
- System Updates: Handle all system processing aspects relevant to claims, including registration of new claims and updating reserves.
- Query Response: Resolve queries satisfactorily within the scope of authority.
- Routine Tasks: Perform daily administrative tasks as per organizational standards.
- Typing and Correspondence: Handle general correspondence when necessary.
Skills and Competencies
- Quick learning ability.
- Problem-solving aptitude.
- Strong administrative capabilities.
- Analytical and judgment skills.
- Attention to detail.
- Client-oriented approach.
- Excellent communication skills.
- Initiative and interpersonal skills.
- Organizational awareness.
- Planning and organizing skills.
- Teamwork and time management.
- Result-driven mindset.
- Computer literacy.
- Diary management.
- Document filing.
- General assistance in document management.
- Archiving.
Core Competencies
- Resilience: Ability to handle stress and bounce back.
- Customer Focus: Commitment to client satisfaction.
- Collaboration: Working effectively with others.
- Innovation: Encouraging and cultivating innovative ideas.
- Result-Driven: Striving for successful outcomes.
How to Apply
Candidates interested in this role are encouraged to apply and become a part of a dynamic and transformative organization committed to excellence and innovation.
- Click on this link to apply: Apply Here
Joining SHA Risk Specialists as a Claims Service Consultant offers a rewarding opportunity to grow your career in the insurance industry. With a focus on excellence, innovation, and client satisfaction, Santam provides a supportive and inclusive environment for its employees. If you meet the qualifications and are eager to make a significant impact within a leading insurance provider, we encourage you to apply and become part of a team committed to delivering top-notch service and achieving transformative results.
Recommended for you: Free CV Templates that Pass the Applicant Tracking System