Are you looking for an exciting career opportunity in sales? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, the Sales and Distribution Agent position at MTN in Roodepoort, Gauteng, might be the perfect fit for you!
Sales and Distribution Agent Job Overview
- Position: Agent – Sales and Distribution
- Sector: Telecommunications
- Employer: MTN South Africa
About MTN
MTN is a leading telecommunications company, recognized for its commitment to innovation and customer satisfaction. With a mission to connect people and enhance lives through technology, MTN offers a range of products and services designed to meet the diverse needs of its customers. As part of the MTN team, you’ll play a vital role in driving revenue growth and providing exceptional service.
Sales and Distribution Agent Job Description
The primary goal of the Sales and Distribution Agent role is to achieve sales targets effectively, thereby driving revenue growth for MTN. This involves connecting with customers, understanding their needs, and delivering tailored solutions that exceed their expectations. As trusted advisors, Sales and Distribution Agents guide customers through their purchasing journey with honesty, empathy, and expertise. Their dedication to exceptional service and building lasting relationships ensures customer satisfaction and loyalty, ultimately contributing to the company’s success.
Key Responsibilities
Sales Target Achievement
- Consistently meet and exceed weekly, monthly, and annual sales targets.
- Convert leads into activated sales through outbound and inbound campaigns.
- Achieve and maintain a strong conversion rate.
Customer Satisfaction (CSAT)
- Build and maintain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of products and services.
- Ensure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.
- Maintain a very low monthly inflight cancellation rate to enhance customer satisfaction.
Product Knowledge and Communication
- Demonstrate strong knowledge of fibre and broadband (LTE) products and services.
- Communicate effectively with customers over the phone and other communication channels, building rapport and trust.
Operational Efficiency
- Maintain an up-to-date sales funnel and sales portfolio.
- Manage pre-orders, leads, and FNO “Bucket List” to avoid backlogs and ensure smooth operations.
- Collaborate with internal teams such as order fulfilment, product, and marketing departments to optimize sales processes.
Adaptability and Collaboration
- Work independently with minimal supervision while also collaborating effectively within a team environment.
- Be flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
- Assist on ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.
Continuous Improvement
- Identify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.
- Proactively seek feedback and implement strategies for continuous improvement in sales performance.
Proficiency in Tools and Systems
- Demonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.
Requirements
Education
- Matric or equivalent
- Fluent in English
Experience
- At least 3-5 years of sales experience in a similar role (inbound and outbound).
- Minimum 2 years’ recent experience in ISP sales.
Skills
- Must be self-motivated and target-driven.
- Excellent time management skills with a positive attitude.
- Organized with a solid understanding of sales processes and dynamics.
- A commitment to excellent customer service.
- Excellent written and verbal communication skills in both English and Afrikaans.
- Superb interpersonal skills, including the ability to quickly build rapport with customers.
- Computer literate with proficiency in MS Office Suite and Outlook, especially Excel.
- Strong knowledge of fiber and broadband (LTE) products and services.
- Highly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment.
- Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.
- Flexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
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Why Join MTN?
Joining MTN means being part of a company that values its employees and is dedicated to their growth and development. Here are some of the benefits of working with MTN:
- Career Growth Opportunities: MTN provides ample opportunities for career advancement and professional development.
- Dynamic Work Environment: Work in a fast-paced and exciting environment that encourages creativity and innovation.
- Competitive Compensation: Enjoy a competitive salary package along with performance-based incentives.
- Supportive Culture: Be part of a team that fosters collaboration and support, ensuring everyone contributes to the company’s success.
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How to Apply
Ready to take the next step in your career? If you meet the qualifications and are excited about the Sales and Distribution Agent position at MTN, we encourage you to apply! Visit MTN Careers to submit your application and explore more about the company.
The Sales and Distribution Agent Job Opportunity at MTN is not just a job; it’s a chance to make a significant impact in a leading telecommunications company. If you have a passion for sales and customer service, we want to hear from you! Don’t miss out on the chance to be part of a dynamic team that is committed to excellence and growth.