Are you a recent graduate or someone with a keen interest in Human Resources (HR)? Do you thrive in environments where helping others and managing complex information is key? If so, the People Services Internship at Sage could be the perfect start to your career.
About the SAGE People Services Internship
As a People Services Intern, you’ll be on the front lines of employee support, handling inquiries and issues related to HR policies, procedures, and programs. This role is designed to provide you with comprehensive exposure to the HR field, from managing routine administrative tasks to navigating complex employee cases. You’ll be part of a dynamic team in Johannesburg, working in a hybrid environment that balances the flexibility of remote work with the collaboration of office life.
Why join Sage?
Sage is a global leader in business management solutions, and working at Sage means being part of a team that supports millions of small and medium-sized businesses worldwide. The company believes in working smarter, not harder, and leverages the power of AI to help clients achieve more with less effort. Sage’s employees are recognized as the best in the business, and the company is proud to have been named one of Glassdoor’s Best Places to Work in 2024.
Key Responsibilities
The People Services Internship is a multi-faceted role where you’ll develop a deep understanding of HR processes and how they apply in real-world scenarios. Here’s what you can expect:
- Respond to Colleague and Manager Inquiries: You will serve as the first point of contact for employees and managers, addressing their questions about HR policies, procedures, and programs. This could involve anything from processing a new hire’s information to guiding an employee through a leave of absence.
- Utilize and Maintain Knowledge Hub: You’ll direct colleagues to self-service options and the Knowledge Hub, a centralized resource for HR-related queries. Part of your role will involve updating and improving this knowledge base, ensuring it remains a valuable tool for the entire organization.
- Support HR Colleagues: You’ll assist other HR professionals in processing and resolving more complex inquiries, ensuring that all cases are handled efficiently and in accordance with company policies. This might involve escalating issues to specialized teams or senior HR staff when necessary.
- Leverage Technology: In this role, technology is your best friend. You’ll use HR Information Systems (HRIS) and case management tools to track employee cases, manage data, and ensure that all documentation is up to date and accurate.
- Document and Improve Processes: Part of your responsibility is to document employee requests and interactions in the case management system. You’ll also have the opportunity to suggest improvements to current processes, contributing to the continuous enhancement of the service provided by the HR team.
Requirements
To thrive in this role, you’ll need a unique blend of skills and experience:
- HR Administration: Experience in general administrative tasks such as data processing, record management, and minute taking will be beneficial. If you have a background in HR, even better.
- Communication: Strong verbal and written communication skills are essential. You’ll be dealing with sensitive matters and must be able to convey information clearly and professionally.
- Organizational Skills: You’ll need to manage multiple tasks and prioritize effectively to meet deadlines.
- Problem-Solving Abilities: The ability to think on your feet and handle difficult conversations or interactions is crucial.
- Tech Savvy: Basic proficiency in Microsoft Office (Word, Excel, Outlook) is required. Experience with HRIS and case management systems would be a significant advantage.
While a Bachelor’s degree is preferred, it’s not mandatory. What’s more important is your passion for HR and your willingness to learn. Previous experience in HR, particularly within a Shared Service Centre, will set you apart from other candidates. Knowledge of general HR processes and the ability to interpret and apply them in specific cases will also be valuable.
How to Apply
If you’re excited about the opportunity to start your career in Human Resources and believe that the People Services Internship at Sage is the perfect fit for you, we encourage you to apply.
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Sage values diversity and is committed to creating an inclusive environment where everyone feels welcome, regardless of their background, identity, or beliefs. For those passionate about helping others and eager to grow their career in HR, Sage offers an exciting opportunity to apply for the People Services Internship.
The People Services Internship at Sage offers a unique opportunity to kickstart your career in Human Resources. By joining this program, you’ll gain valuable hands-on experience in HR processes, develop essential skills in communication and problem-solving, and work alongside a team that’s dedicated to innovation and excellence. Sage’s commitment to diversity, inclusion, and employee growth ensures that you’ll be part of a supportive environment where your contributions are valued.