Dis-Chem Pharmacies Limited, a leading name in South Africa’s pharmaceutical retail sector, is currently recruiting for a Retail Store Assistant at its Chatsworth branch in KwaZulu-Natal. This permanent opportunity offers an exciting path for a motivated individual seeking to grow within the fast-moving consumer goods (FMCG) industry. Applications close on 27 May 2025.
As part of the CB Division, the successful candidate will assist with the overall management of the store, ensuring that operational and administrative duties are executed in line with Dis-Chem’s high standards and internal policies.
Key Responsibilities of the Retail Store Assistant
- The successful candidate will be expected to:
- Maintain proper document control relating to float, petty cash, and cash on hand.
- Manage and report all customer compliments and complaints to store management.
- Build and maintain professional relationships with customers.
- Assist customers with enquiries and direct them to the appropriate departments when necessary.
- Ensure customer stock queries are handled efficiently and feedback is provided timeously.
- Adhere to the company’s customer turnover per hour benchmark.
- Monitor and manage cash float discrepancies, shorts, and overs at the point of sale.
- Process and manage refund and return transactions accurately.
- Ensure correct handling of back shopping and returned merchandise.
- Verify and review deliveries and supplier invoices to ensure accuracy.
- Assist the Receiving Manager in preparing and logging claims on the Distribution Centre claims system.
- Monitor and control high-risk stock to prevent losses.
- Prepare daily run reconciliations and ensure accurate record-keeping.
- Manage branch change orders to ensure cashiers are adequately supplied.
- Maintain effective communication with internal departments and external stakeholders.
Minimum Requirements
To qualify for the Retail Store Assistant position, candidates must meet the following essential requirements:
- Grade 12 / Matric
- Basic computer literacy, including MS Word, Excel, and Outlook
- SAP knowledge
- Prior retail experience
Competencies and Personal Attributes
Dis-Chem is looking for a candidate who is:
- Knowledgeable in retail administration and store operations
- A strong team player with excellent customer service abilities
- Equipped with leadership and management skills
- Trustworthy and honest
- Able to work under pressure and meet deadlines
Special Conditions of Employment
Applicants must be South African citizens, and will be subject to a criminal and credit check via MIE (Managed Integrity Evaluation). Possession of a valid driver’s license and/or own reliable transport is advantageous.
Remuneration and Benefits
Dis-Chem Pharmacies offers a market-related salary complemented by attractive employee benefits, which include:
- Medical aid
- Provident fund
- Access to a staff account
How to Apply
Interested candidates are encouraged to submit their applications before the closing date on 27 May 2025. Only shortlisted applicants will be contacted. If no response is received within two weeks of the closing date, applicants should consider their submission unsuccessful.
This opportunity is ideal for those who are passionate about retail, customer engagement, and operational excellence — and who are ready to take the next step in a trusted and growing retail pharmacy group.
Dis-Chem is an equal opportunity employer. The company is committed to achieving its Employment Equity and Transformation Strategy, and preference may be given to candidates who contribute to the diversity and inclusion goals of the organisation. People with disabilities are strongly encouraged to apply.
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