If you are in search of a challenging and fulfilling receptionist position, consider joining the Railway Safety Regulator (RSR) in Midrand.

In this receptionist position, you will be tasked with providing professional switchboard and reception services to RSR clients and the general public. This vital role is central to maintaining effective communication and operational flow within the organization

Receptionist Position Overview

  • Company: Railway Safety Regulator
  • Location: Midrand, South Africa
  • Reference Number: RSR-54
  • Job Type: Permanent
  • Work Level: Junior
  • Salary: Market Related
  • Closing Date: 17 May 2024

Required Qualifications and Experience

  • Educational Level: NQF 4, Grade 12 / Matric
  • Experience: 1-2 years in a receptionist position

Desired Skills and Knowledge

To be successful in the receptionist position at the Railway Safety Regulator, candidates should demonstrate a range of skills and attributes that ensure effective operation and positive interactions within the workplace.

Here’s a detailed breakdown of the desired skills and knowledge for this role:

  • Proficiency in MS Word, Excel, Outlook: Ability to use these Microsoft Office programs efficiently for daily tasks and communications.
  • General Computer Literacy: Competence with operating computers and understanding basic software, which is crucial for performing administrative duties effectively.
  • Excellent Telephone Etiquette: The ability to communicate clearly and courteously over the phone, handling all calls with professionalism.
  • Fluent in English: Strong command of the English language, ensuring clear communication in both spoken and written forms.
  • Skilled in Diary Management and Bookings: Experience in managing appointments and schedules, which is essential for coordinating the activities of RSR staff and visitors.
  • Exceptional Customer Service: A warm and welcoming demeanor to greet and assist visitors, reflecting the professionalism of the Railway Safety Regulator. This includes the ability to handle inquiries and provide information with patience and politeness.
  • Capable of Managing Multiple Administrative Tasks: High efficiency in handling various administrative responsibilities such as filing, documentation, and correspondence management, ensuring smooth day-to-day operations.
  • People Management: Effective oversight and coordination of internal and external personnel involved in administrative and operational tasks. This includes directing housekeeping, managing couriers, and overseeing the reception area to maintain a professional environment.

Key Responsibilities

The receptionist position at the Railway Safety Regulator (RSR) involves a variety of duties that are critical to maintaining efficient office operations and excellent visitor relations.

Below is an expanded overview of the key responsibilities:

  • Efficient Call Management: Handle all incoming calls with professionalism, ensuring calls are answered promptly and courteously.
  • Screening and Routing: Screen calls effectively to understand the purpose and urgency, and route them to appropriate internal stakeholders, enhancing communication efficiency within the organization.
  • Message Accuracy: Take accurate messages when required, ensuring they are delivered to the appropriate personnel promptly.
  • Welcoming Visitors: Provide a warm and professional welcome to all visitors, creating a friendly and inviting atmosphere.
  • Visitor Registration and Orientation: Ensure all visitors are properly logged and provided with badges as necessary, and guide them to their respective destinations within the premises.
  • Maintain Reception Area: Keep the reception area tidy and presentable at all times, reflecting the professional image of the RSR.
  • Courier Services Management: Coordinate with courier companies for timely pick-up and delivery of parcels, ensuring smooth operation and documentation of all shipments.
  • Facilities Booking: Manage the reservation and preparation of boardrooms and parking spaces for meetings and visitor use, adjusting as needed to accommodate changes and ensure resources are utilized effectively.
  • Delivery Handling: Supervise the receipt and dispatch of all deliveries, ensuring they are handled efficiently and reach their correct destinations.
  • Petty Cash Management: Handle petty cash transactions and perform weekly reconciliations to ensure accuracy and accountability.
  • Supply Management: Acquire necessary office and cleaning materials, ensuring that stock levels are maintained to meet daily requirements.
  • Housekeeping Oversight: Coordinate with the housekeeping staff to maintain cleanliness and order throughout the office, ensuring a comfortable and professional working environment.
  • Relationship Building: Build and maintain strong relationships with external stakeholders and service providers to support office operations.
  • Contract Management: Oversee the fulfillment of service contracts and manage communications with service providers to ensure that services are delivered as agreed and meet RSR standards.
  • Feedback and Resolution: Serve as a point of contact for stakeholder feedback, addressing concerns and resolving issues promptly to maintain positive and productive relationships.

Application Details

Related: Common Interview Questions and Winning Reponses

Additional Information

  • Preference will be given to candidates who align with the RSR’s talent management strategy.
  • Shortlisted candidates will be required to undergo competency and medical assessments.
  • The RSR is committed to Employment Equity and prioritizes candidates from designated groups.

Leverage your skills and passion in this pivotal receptionist position at the Railway Safety Regulator. Make sure your application is complete and submitted by the deadline to be considered for this exciting opportunity.