Looking for a dynamic and engaging job in the hospitality industry? AC Hotel by Marriott Cape Town Waterfront is offering an exciting opportunity for individuals passionate about delivering outstanding customer service. The role of Guest Experience Expert (Receptionist) is designed for those who enjoy engaging with people, making a positive impact on their stay, and being part of a globally recognized hotel brand. If you’re eager to join an environment that values creativity, attention to detail, and hospitality excellence, this might be the perfect job for you!
Receptionist Job Overview
- Job Title: Guest Experience Expert (Receptionist) – AC Hotel by Marriott Cape Town Waterfront
- Position Type: Full Time
- Location: AC Hotel Cape Town Waterfront
- Job ID: 25075064
- Career Area: Rooms & Guest Services Operations
- Application Process: Online at Marriott Careers
What is a Guest Experience Expert (Receptionist)?
As a Guest Experience Expert, your role will extend far beyond traditional receptionist duties. You will be the first point of contact for guests, helping them feel welcome from the moment they walk through the door. But it’s not just about checking them in or out—it’s about creating a seamless and memorable experience. The job includes a wide variety of responsibilities, such as:
- Welcoming Guests: Greeting guests with a friendly attitude, making sure they feel comfortable and at home.
- Check-In & Check-Out: Efficiently processing guest check-ins and check-outs, ensuring all guest information is accurate.
- Guest Requests: Handling guest inquiries, providing local area information, and addressing any special requests to enhance their stay.
- Problem Solving: Proactively resolving issues and ensuring that guests’ needs are met throughout their stay.
- Managing Operational Tasks: Performing administrative tasks, including completing reports and ensuring the smooth operation of front desk services.
- Collaboration with Team: Working with other hotel departments to deliver exceptional service and uphold the AC Hotel’s high standards.
Being a Guest Experience Expert means you will be empowered to take the initiative, ensuring that each guest leaves with a positive impression of the hotel.
Key Responsibilities and Job Requirements
Responsibilities:
- Engage with Guests: Interact with guests both in person and over the phone, offering exceptional service and assistance.
- Deliver a Memorable Experience: Beyond check-ins, provide guests with information about the local area, hotel amenities, and ensure their stay is nothing short of remarkable.
- Team Player: Work collaboratively with other hotel departments to meet the needs of guests and maintain operational efficiency.
- Operational Excellence: Ensure smooth check-in and check-out processes, handle payments, and manage reservations.
- Attention to Detail: Ensure the accuracy of guest information and be meticulous in executing tasks such as completing reports and handling sensitive data.
- Uphold Hotel Standards: Adhere to company policies, maintain confidentiality, and protect company assets to uphold high-quality standards.
Requirements:
- Education: A high school diploma or G.E.D. equivalent is required.
- Experience: No related work experience is necessary—AC Hotel offers on-the-job training to help you succeed.
- Physical Demands: Candidates should be comfortable with standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds.
- Personality: A friendly and approachable demeanor is key, as is the ability to think on your feet and resolve issues promptly.
Preferred Qualifications:
- Supervisory Experience: While not required, any leadership experience is a bonus.
- Certifications: There are no specific certifications required for this position, but any experience in customer service or hospitality will be an advantage.
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How to Apply
If you’re interested in becoming part of the team at AC Hotel Cape Town Waterfront, you can apply directly through the Marriott International careers page. It’s simple and straightforward, and you can start your application by filling out the online form and uploading your resume. Remember, Marriott follows a strict ‘no fees’ recruitment policy, so be cautious of scams that might request money as part of the application process.
The Guest Experience Expert role at AC Hotel Cape Town Waterfront is perfect for those who are passionate about hospitality, enjoy interacting with people, and have a strong desire to be part of a dynamic and growing global brand. Whether you’re looking to start your career in the hotel industry or take the next step, this position offers a unique opportunity to make a lasting impact on guests’ experiences.
If you have a friendly disposition, love helping others, and enjoy working in a fast-paced environment, this could be the job for you. Apply today and begin your journey with AC Hotels by Marriott!
