Are you a dynamic and energetic individual looking for an exciting opportunity in the healthcare sector? Cure Day Hospitals, a rapidly expanding company with 12 operational hospitals across South Africa, is seeking a dedicated Receptionist and Admissions Clerk to join their team at their Midstream branch in Pretoria. If you have a passion for customer service and a commitment to excellence, this could be the perfect role for you.
Receptionist and Admissions Clerk Position Overview
- Job Title: Receptionist and Admissions Clerk
- Location: Cure Day Hospitals – Midstream, Pretoria, Gauteng
- Department: Reception
- Business Unit: Cure Day Hospitals – Midstream
- Number of Positions: 1
- Closing Date: 16 September 2024
About Cure Day Hospitals
Cure Day Hospitals is known for its dynamic and energetic approach to healthcare, with a focus on providing high-quality day surgery and short-stay procedures in a comfortable and patient-centered environment. With 12 hospitals across South Africa, the company is on a mission to deliver accessible healthcare with a professional touch. The Midstream branch in Pretoria is looking for a new team member who will contribute to maintaining the company’s high standards in client service and administrative efficiency.
Key Responsibilities
As a Receptionist and Admissions Clerk, you will be the first point of contact for patients, visitors, and clients. Your primary responsibilities will include:
- Client Service: Maintain client service principles to ensure patient and visitor expectations are met with professionalism and empathy.
- Switchboard Management: Efficiently manage the hospital telephone switchboard, ensuring all calls are handled promptly and directed to the appropriate department.
- Client Interaction: Respond to client queries effectively and provide necessary information regarding admission procedures, required documentation, and appointment scheduling.
- Daily Operations: Open the hospital each morning at 5:30-5:45 AM, welcoming clients, patients, and visitors.
- Patient Admissions: Responsible for capturing pre-admissions and ensuring accurate admission and discharge of patients.
- Payment Management: Handle payments at reception, ensuring all transactions are processed correctly and efficiently.
- Medical Authorisations and Quotations: Assist patients in obtaining medical authorisations or quotations as required.
- Billing and Administration: Finalize patient files, communicate with unit managers, registered nurses, and relevant doctors’ rooms regarding cancellations or additional patients.
- Filing and Record Management: Manage patient files, including filing and arranging for the uplifting of files to Head Office as needed.
- Equipment Maintenance: Maintain and care for photocopy machines, label printers, and computers in the reception area.
- Banking and Administrative Support: Conduct monthly banking tasks and perform additional administrative duties as requested by the manager.
Requirements
To be successful in this role, candidates must meet the following requirements:
- Education: A minimum of a Grade 12 qualification, with a relevant post-secondary qualification preferred.
- Experience: 1-3 years of experience in a healthcare environment, particularly in patient administration.
- Skills: Basic knowledge of Microsoft Office Suite, including Excel and Word, and familiarity with ICD-10 coding.
- Flexibility: Willingness to work shifts as required by the facility.
- Customer-Centric Approach: A strong customer-centered mindset that recognizes the value of excellent service.
- Interpersonal Skills: Good interpersonal skills, with the ability to work well under pressure and manage front-line interactions.
- Organizational Ability: Ability to plan, organize, and ensure tasks are completed efficiently.
- Knowledge: Solid understanding and application of patient administration systems, policies, and procedures.
- Additional Requirements: Must have own transport.
Benefits
Cure Day Hospitals values the contributions of its employees and offers a market-related remuneration package that includes:
- Membership of a subsidized medical aid
- Provident fund contributions
- Leave benefits
- A thirteenth (13th) cheque
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How to Apply
Candidates who meet the requirements and wish in applying for this position, can send their comprehensive CV’s to applications@cure.co.za , by 16 September 2024. Should you not hear from us one week after the closing date, please consider your application unsuccessful.
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Joining Cure Day Hospitals as a Receptionist and Admissions Clerk offers an excellent opportunity to be part of a professional team in a dynamic and growing healthcare environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys interacting with people, and is passionate about making a difference in patients’ lives. Don’t miss this opportunity to advance your career with a leading healthcare provider!