Prince Albert Municipality extends an invitation to suitably qualified and experienced candidates to apply for the position of Customer Care Clerk. This role presents a chance to become a part of the dynamic team within the Revenue Services Division, dedicated to delivering outstanding service in both revenue management and customer care. Prospective applicants who meet the stipulated qualifications and possess the requisite skills are encouraged to submit their applications prior to the specified closing date.
Prince Albert Municipality Customer Care Clerk Position Overview:
- Position: Clerk Customer Care
- Vacancy No.: 91 / 2024
- Directorate: Financial Services
- Division: Revenue Services
- Reference: WC052 – 1.2.1.6.2
- Status: Permanent
- Closing Date: Friday, 26 July 2024 at 15:00
Minimum Requirements
- Grade 12 qualification
- Proficiency in MS Office (Word, Excel, Outlook)
- 2-5 years of relevant experience in revenue management
- Proficient in at least two of the three official languages of the Western Cape
- High attention to detail and responsibility
- Good interpersonal and communication skills
- Ability to work under pressure and handle overtime as required
Competencies Required
- Administrative Competency Framework (Level 2): Written Communication, Oral Communication, Attention to Detail, Influencing, Ethics and Professionalism, Organisational Awareness, Problem Solving, Planning and Organising.
- Functional Competencies: Business Processes, Use of Technology, Data Processing and Analysis.
- Public Service Orientation Competencies: Interpersonal Relationships, Communication, Service Delivery Orientation, Client Orientation and Customer Focus.
- Personal Competencies: Action Orientation, Resilience, Change Readiness, Cognitive Ability, Learning Orientation.
- Management/Leadership Orientation: Impact and Influence, Team Orientation, Direction Setting, Coaching and Mentoring.
Key Performance Areas
- Revenue Management:
- Handling all aspects of the Revenue Management Value Chain
- Specific credit control & debt collection procedures
- Administrative support for prepaid services, client inquiries, and indigent support services
- Service Administration:
- Administration of metered and un-metered services
- Preparation of journals and handling variance meter reading reports
- Administration of the valuation roll
- Customer Care:
- Addressing all account enquiries and providing customer care services
- Relief-cashier duties within the Prince Albert Municipal Area as needed
- General Responsibilities:
- Working outside normal business hours and overtime when required
- Fulfilling any other duties assigned by the Supervisor
Remuneration
- Salary: T7, subject to TASK Evaluation (R 176 768,88 p.a)
- Fringe benefits include pension and medical aid contributions, housing subsidy, and a 13th cheque after 12 months of employment.
Application Process
- Submit applications on the prescribed form with certified copies of qualifications, Curriculum Vitae, ID, driver’s license, and relevant courses.
- Applications must be posted or emailed to Mr. Abridon Sass at the Human Resource Management Department before the closing date.
- Postal Address: 33 Church Street, Prince Albert, 6930
- Tel: 023 541 1036
- Email: abridon@pamun.gov.za
Additional Notes
- Prince Albert Municipality is an equal opportunity employer, encouraging applications from persons with disabilities, previously disadvantaged groups, and women.
- The Municipality reserves the right not to make an appointment. Canvassing will lead to automatic disqualification.
- Applicants should expect an interview and evaluation process, including verification of qualifications and previous employment.
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Prince Albert Municipality eagerly anticipates receiving applications from prospective candidates interested in joining its team as a Customer Care Clerk. The municipality acknowledges the pivotal role this position plays in advancing service excellence and community engagement initiatives. This opportunity invites individuals to contribute to a dedicated workforce committed to making a positive impact within the municipality.
Interested applicants are encouraged to seize this chance to apply and embark on a fulfilling career journey with Prince Albert Municipality.