Are you ready to take the next step in your career? BHBW South Africa is on the lookout for a passionate and driven Parts Counter Sales Representative to join their team in East London, Eastern Cape. If you have experience in sales and a technical background, this could be the perfect opportunity for you!
Parts Counter Sales Representative Job Overview
- Location: East London, Eastern Cape
- Company: BHBW South Africa Proprietary Limited
- Job Type: Permanent
- Posted On: 27 March 2025
- Closing Date: 03 April 2025
As a Parts Counter Sales Representative, your primary responsibility will be to support, quote, and generate parts sales to existing and potential new customers. You will be at the forefront of building relationships with customers, ensuring they have all the parts they need for their equipment. Your success will directly impact the company’s growth and customer satisfaction, as you will play a key role in driving sales and ensuring that customers receive quality service.
Key Responsibilities
In this role, you will be responsible for a range of duties that contribute to the smooth functioning of the parts department. Here’s what you can expect to be doing on a daily basis:
- Identify Customer Needs:
You will work closely with customers to correctly identify and address their needs, offering personalized parts solutions. - Build Strong Relationships:
Cultivating long-term relationships with customers will be essential. You will be the go-to person for customers looking to get the right parts for their machinery and vehicles. - Achieve Monthly Sales Targets:
A key aspect of your role will be to meet monthly parts sales targets, contributing directly to the company’s revenue and overall performance. - Develop and Implement Sales Campaigns:
You will assist in identifying and implementing effective parts sales campaigns to generate more business opportunities and increase sales. - Manage the Parts Department:
As the sole person responsible for the parts department, you will be in charge of tasks like picking and packing parts, managing stock variances, and ensuring proper inventory control. - Handle Quotations and Orders:
You will process parts quotations and sales orders, ensuring accuracy and timeliness in fulfilling customer requests. - Assist Service Technicians:
You will also support the service department by identifying and booking parts for technicians to carry out repairs and maintenance work. - Follow Up on Customer Orders:
It’s crucial to follow up and resolve any customer inquiries related to parts orders, ensuring customer satisfaction and repeat business. - Stock and Backorder Management:
Regular communication with customers regarding stock availability, backorders, and expected delivery times will be part of your daily routine. - Reporting and Feedback:
You will provide monthly reports on sales performance and market activity, ensuring both internal teams and customers are kept informed. - Participate in Team Meetings:
Regularly attending and participating in team meetings will be important for discussing market trends, performance goals, and achieving team targets. - Stock Take and Financial Assistance:
You will assist with the annual stock take and help the finance department resolve any debtor or vendor queries. - Forecasting and Safety Compliance:
Accurate forecasting based on pipeline or budget and adherence to safety policies and procedures will be part of your role, ensuring a safe working environment. - Self-management:
Effective self-management and performance ownership are key components of this role. You’ll need to stay organized and disciplined to meet objectives set for both yourself and the team.
Qualifications and Experience
To be considered for this exciting opportunity, you’ll need the following qualifications and experience:
- Minimum Qualification:
- Grade 12 (Matric)
- Experience Required:
- 2-3 years of experience in a similar role, ideally in parts sales or technical support.
- Technical experience and a solid understanding of parts will be highly beneficial.
- Competencies:
- Problem Solving: You’ll need to demonstrate strong problem-solving skills to address any challenges customers may face.
- Attention to Detail: Precision in parts ordering and inventory management is essential.
- Strong Communication Skills: Effective communication will be key to your success in building relationships with customers and internal teams.
- Building Relationships: Your ability to cultivate and maintain strong relationships will be central to your role.
- Teamwork: While you will be responsible for the parts department, collaboration with other team members is essential for achieving company objectives.
- Customer Service Orientation: A strong focus on customer service will ensure customer satisfaction and loyalty.
- Commercial Orientation: You should be able to align customer needs with business goals and sales targets.
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Application Process
Interested candidates are encouraged to apply by the closing date of 03 April 2025. The application process is straightforward—submit your updated CV along with a brief cover letter highlighting your experience and why you’d be a good fit for the Parts Counter Sales Representative role at BHBW.
This is an excellent opportunity for someone with the right skills and experience who is looking for a rewarding career in parts sales. If you’re eager to contribute to a growing company, we encourage you to apply today!
