Old Mutual is offering an exciting opportunity for graduates to kickstart their careers through the Graduate Accelerated Programme (GAP). As one of the leading financial services providers in Africa, Old Mutual takes pride in supporting and nurturing young talent, and the Junior Support Analyst role within the programme is a fantastic entry point for graduates looking to gain hands-on experience in the financial and IT sectors.
About the Old Mutual Graduate Accelerated Programme
The Graduate Accelerated Programme (GAP) is a structured initiative that identifies and develops young professionals with leadership potential. Participants gain valuable experience by working on various projects and receiving on-the-job training. Throughout the programme, you will undergo regular assessments to track your progress and prepare for future leadership roles within Old Mutual.
The programme focuses on training individuals who can address the company’s future resource needs. As a Junior Support Analyst within the programme, you’ll be working with a variety of business teams, providing critical support and insights into the operations of Old Mutual’s financial and compliance systems.
Graduate Accelerated Programme Job Description
In the Junior Support Analyst role, you will play a key part in understanding and documenting business requirements within Old Mutual’s Group Finance, Group Risk and Compliance, Group Strategy, Sustainability, People, and Public Affairs teams. You will be responsible for designing appropriate business or support solutions and working closely with IT teams to implement these solutions.
Responsibilities
- Issue Resolution: Diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
- Customer Service: Provide exceptional support to internal stakeholders and maintain high levels of user satisfaction.
- System Monitoring: Regularly check system performance to ensure optimal functionality.
- Documentation: Maintain detailed records of troubleshooting procedures and solutions.
- Incident Management: Log, track, and manage technical incidents, escalating issues when necessary.
- Knowledge Base Management: Continuously update and expand the knowledge base with solutions and best practices.
- Process Improvement: Identify and suggest improvements to support processes and workflows.
- Training and Support: Assist users with system usage and provide guidance where needed.
- Business Requirements Gathering: Collaborate with key stakeholders to document business requirements clearly and concisely.
- Data Analysis and Reporting: Support decision-making by gathering, analyzing, and reporting data to business leaders.
- Testing and Quality Assurance: Assist with user acceptance testing (UAT) to ensure that business requirements are met, and any issues are resolved.
This role gives you the opportunity to work across various parts of Old Mutual’s business, helping you gain exposure to finance systems, risk management, IT processes, and more. It’s an excellent chance to learn about the company’s inner workings and discover which areas of the business you may want to specialize in as your career progresses.
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Requirements
To qualify for the Junior Support Analyst position within the Graduate Accelerated Programme, you’ll need:
- A Bachelor of Commerce (Honours) degree in one of the following areas:
- Information Systems
- Finance
- Investments
- Management
- Financial Analysis
- Database Management
- A Bachelor of Science (BSc) degree in Computer Science is also acceptable.
Additionally, applicants should possess the following skills:
- Strong analytical abilities
- Excellent problem-solving skills
- Good communication and interpersonal skills
- Ability to work well within a team
- Strong organizational skills and attention to detail
This programme is designed for individuals who are keen to learn and grow within the financial services industry.
Benefits
Old Mutual’s Graduate Accelerated Programme offers much more than just a job. As a GAP participant, you’ll benefit from:
- Career Development: Old Mutual will partner with you to build a career path aligned with your aspirations.
- Engagement and Dialogue: Your voice matters. Old Mutual provides platforms to encourage meaningful dialogue, ensuring you’re part of the company’s decision-making process.
- Diversity and Inclusion: Old Mutual is committed to fostering a diverse and inclusive workplace, which is integral to its company values.
- Continuous Learning: You’ll receive continuous coaching and development opportunities, gaining access to industry experts and mentors.
- Mentorship and Coaching: Learn from experienced professionals who will guide you through the early stages of your career.
- Making a Difference: Old Mutual is deeply involved in the communities it serves, and you’ll have the opportunity to contribute to making a positive impact.
- Structured Programme: The programme is robust and well-structured, ensuring that you receive the right balance of hands-on experience and theoretical learning.
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How to Apply
Old Mutual is committed to employment equity, and appointments will be made in line with the company’s Employment Equity Plan. As part of the recruitment process, candidates will be required to disclose their Covid-19 vaccination status in accordance with Old Mutual’s vaccination policy.
Be sure to include all relevant qualifications and a cover letter explaining why you’re the ideal candidate for this programme.
The Old Mutual Graduate Accelerated Programme offers a unique opportunity for graduates to develop the skills, knowledge, and network necessary to build a successful career in the financial services industry. As a Junior Support Analyst, you’ll be exposed to multiple facets of the business, gaining valuable experience while contributing to Old Mutual’s mission of empowering Africa.