Are you a tech-savvy individual with a knack for managing information systems and providing top-notch ICT support? The Community Safety and Liaison Department in Pietermaritzburg is seeking two diligent Network Administrators to enhance their dynamic team.

This could be your chance to leverage your ICT skills in a challenging and rewarding environment!

Network Administrator Vacancy Details:

  • Position: Network Administrator
  • Reference Number: CSL02/2024
  • Number of Posts: 2
  • Location: Pietermaritzburg, KwaZulu-Natal
  • Salary: R294,321 per annum (Level 07)
  • Closing Date: 19 April 2024

About KwaZulu-Natal Department of Community Safety and Liaison

The Department of Community Safety and Liaison in KwaZulu-Natal is a provincial government entity focused on enhancing public safety and security through various initiatives. Its primary responsibilities include overseeing the safety policies within the province, coordinating with law enforcement agencies, and promoting community involvement in crime prevention. The department works closely with local communities to improve safety measures and ensure the efficient functioning of police services. Additionally, it plays a role in traffic management and road safety, aiming to reduce road accidents and fatalities. The Department of Community Safety and Liaison serves as a critical link between the community and law enforcement bodies, facilitating better communication and cooperation to enhance overall community welfare.

Qualifications and Experience:

  • A 3-year National Diploma (NQF level 6) or higher in Information Technology, Information Systems, or Computer Science.
  • At least one year of experience in Information Communication Technology.
  • A valid driver’s license.

Skills and Competencies:

  • Advanced IT Skills:
  • Mastery of operating systems, server architectures, and advanced configurations.
  • Expert understanding of cloud services, virtualization technologies, and cybersecurity practices.
  • Ability to innovate and apply IT solutions to solve complex problems and improve efficiency.
  • Strong Verbal and Written Communication Abilities
  • Proficient in articulating complex technical details clearly and concisely to non-technical stakeholders.
  • Skilled in preparing comprehensive reports and making compelling presentations.
  • Effective listener, capable of understanding user needs and addressing concerns promptly.
  • Proficiency in Network Support, Technical IT Tasks, and Multitasking
  • Expert in managing multiple IT projects, prioritizing tasks without compromising quality or deadlines.
  • Skilled in network configuration, troubleshooting, and optimization.
  • Ability to swiftly switch between various IT roles as required, ensuring continuous operation.
  • Motivational and Negotiation Skills
  • Strong leadership skills, capable of motivating and guiding teams towards achieving IT goals.
  • Effective negotiator, able to manage vendors and contractors to secure advantageous terms.
  • Skilled in conflict resolution, fostering a collaborative team environment.
  • Expertise in Data Extraction, Presentation, and Capturing
  • Proficient in utilizing advanced database management systems and query languages to manipulate and retrieve data.
  • Skilled in transforming raw data into visually appealing and easy-to-understand formats.
  • Adept at implementing robust data capture systems that ensure accuracy and accessibility.
  • Excellent Interpersonal Relations and Project Management Skills
  • Ability to build and maintain strong relationships with colleagues, stakeholders, and external partners.
  • Expert in planning, executing, and delivering projects within scope, time, and budget constraints.
  • Skilled in using project management tools to monitor progress, manage resources, and ensure alignment with strategic goals.
  • Knowledge in Computer Programming and Report Writing
  • Proficient in multiple programming languages and modern software development practices.
  • Ability to write clear, structured, and detailed reports that document processes, progress, and results.
  • Experienced in automating tasks and developing custom software solutions to enhance organizational efficiency.
  • Experience with Website Development and Government Transversal Systems like PERSAL, BAS, and HardCat
  • Skilled in designing, developing, and maintaining websites with a focus on usability, performance, and aesthetics.
  • Familiarity with government transversal systems, understanding their integration into public service IT frameworks.
  • Ability to leverage these platforms for streamlined operations and improved service delivery.

Key Responsibilities:

  • Oversee the design, implementation, and maintenance of ICT infrastructure across the department, ensuring robust and scalable solutions.
  • Lead initiatives to upgrade existing infrastructure, integrating the latest technology to enhance departmental operations.
  • Work collaboratively with IT teams at district offices to ensure uniformity in ICT standards and practices across all locations.
  • Provide ongoing network support, ensuring high availability and performance of network resources.
  • Diagnose and resolve network issues, minimizing downtime and ensuring a seamless operation environment for all users.
  • Collaborate with external vendors and service providers to maintain network equipment and infrastructure.
  • Manage a user-focused IT support team, providing end-to-end assistance on ICT-related issues.
  • Implement proactive measures to anticipate and prevent potential system faults.
  • Develop and maintain a troubleshooting database and knowledge base to improve the speed and efficiency of fault resolution.
  • Coordinate the installation, configuration, and upgrading of software and hardware systems within the department.
  • Monitor system performance, execute regular maintenance, and perform system backups to safeguard data.
  • Ensure compliance with software licensing laws and hardware warranties.
  • Facilitate user access to critical management information systems, ensuring data integrity and security.
  • Customize and optimize information systems to meet the specific needs of the department.
  • Provide training and support to staff to enhance their competence in using management information systems effectively.
  • Operate a responsive and efficient help desk, offering timely support to user inquiries and issues.
  • Implement a ticketing system to track, prioritize, and resolve help desk requests efficiently.
  • Analyze help desk activity and feedback to improve user satisfaction and operational efficiency.
  • Manage the implementation of application system changes, coordinating with developers and users to ensure minimal disruption.
  • Conduct testing phases to validate new updates and changes before they go live.
  • Provide detailed documentation and training on new system features to ensure a smooth transition for all users.

How to Apply:

Interested candidates can apply through one of the following methods:

  • Online: Through the ‘S’thesha Waya Waya – KZN Online recruitment portal’ at https://www.eservices.gov.za.
  • By Post: Send your Z83 and CV to The Head: Community Safety and Liaison, Human Resource Management, Private Bag X9143, Pietermaritzburg, 3200.
  • For Attention: Mr. K.W Ngongoma
  • In-Person: Hand-deliver your application to 179 Jabu Ndlovu Street, Pietermaritzburg.
  • Use the most recent Z83 application form.
  • Do not attach copies, certificates, or IDs to your application unless shortlisted.

In conclusion, the role of Network Administrator within the Department of Community Safety and Liaison in Pietermaritzburg is both pivotal and demanding. This position not only requires a robust set of technical skills but also demands excellent interpersonal and management capabilities. The successful candidate will play a critical role in ensuring the smooth operation of the department’s ICT systems, contributing significantly to the safety and efficiency of community operations in KwaZulu-Natal.

If you are motivated by the challenge of maintaining high standards in a fast-paced technological landscape and are ready to leverage your skills to make a meaningful difference, then this position is a perfect fit. We encourage all qualified individuals, especially those who can bring dedication, innovation, and a spirit of collaboration to their work, to apply. This is more than just a job—it’s a chance to be at the forefront of community safety and liaison efforts in one of South Africa’s vibrant provinces.

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