Are you looking to kickstart your career in the financial services industry? The MiWay Client Services Internship 2024 presents a fantastic opportunity to gain valuable hands-on experience in one of South Africa’s leading financial services providers. MiWay, part of the prestigious Sanlam Group, is known for its innovative approach, client-centric focus, and dynamic work environment. This internship offers a chance to build essential skills in customer service, administration, and teamwork while being part of a company that values freedom, energy, accountability, and a positive attitude.
Client Services Internship Overview
- Company: MiWay
- Location: Midrand, Gauteng, South Africa.
- Position: Client Services Intern.
- Application Deadline: 28 October 2024.
About MiWay
MiWay is a renowned direct financial services company operating under the Sanlam Group. With a strong commitment to service excellence, convenience, and client-focused products, MiWay has established itself as a leader in the financial services industry. The company’s vision is to become a world-class provider, offering a comprehensive range of services to its clients, all managed conveniently online under one accessible platform.
MiWay offers growth opportunities within the organization and believes that with the right people on board, it will continue to evolve, enabling clients to live life their way—free from worries and uncertainties. For those who are bold, energetic, and eager to make an impact, the company is the perfect place to build a rewarding career.
Responsibilities
As a Client Services Intern, your role will include a variety of tasks that will give you a broad understanding of client relations within the financial services sector. Some of your key responsibilities will include:
- Data capturing and updating of client information.
- Telephonic engagement with clients and internal stakeholders.
- Handling calls transferred from the internal message center.
- Auditing calls, transcribing, and reporting on any errors identified.
- Consistently ensuring accuracy and completeness in your work.
- Collaborating with various stakeholders, including vehicle tracking companies.
- Ensuring timely action on work items in line with Service Level Agreements (SLAs).
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Minimum Requirements
- Grade 12 / Standard 10 / NQF 4
- A Degree or Diploma in a relevant field of study
Competencies and Skills Required:
- Effective written communication skills.
- Strong time management abilities.
- High level of computer literacy.
- Professional telephone etiquette.
- Strong analytical skills.
- Excellent verbal communication abilities.
- Self-motivation and the ability to work independently.
- Capacity to multitask effectively.
These competencies will help you succeed in the fast-paced environment at MiWay, where attention to detail, adaptability, and a focus on customer service are essential.
Personal Attributes
- Strong ability to communicate effectively.
- A decision-making mindset.
- Action-oriented attitude.
- Ability to optimize work processes.
- A collaborative team player who builds strong relationships.
Why Choose MiWay for Your Internship?
MiWay, as part of the Sanlam Group, offers unparalleled opportunities for personal and professional growth. The company values innovation, client focus, and collaboration. Joining the company as an intern will provide you with a strong foundation in client services and a chance to build a long-term career within the financial services industry.
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How to Apply
The shortlisting process for the Client Services Internship will begin once the application deadline of 28 October 2024 is reached. The time taken to complete the process will depend on your progress and the availability of hiring managers.
The MiWay Client Services Internship is more than just an entry-level position—it’s an opportunity to become part of a company that values its people and strives for excellence in everything it does. By joining the company, you’ll not only gain practical experience but also work in an environment that fosters innovation, collaboration, and continuous learning. With the company’s commitment to personal development and its focus on customer satisfaction, this internship could be the start of an exciting and rewarding career in the financial services industry.