Lesaka Technologies, a leading company in the financial services sector, has recently announced several Customer Sales & Service Consultant Learnership positions available across multiple regions in South Africa. These positions offer an exciting opportunity for young individuals to gain valuable work experience while developing their careers in the financial services industry.
The learnerships are open in various locations, including KwaDukuza, Daveyton, Alexandra, Tembisa, Soshanguve, Polokwane, Ulundi, and Limpopo.
Key Responsibilities for the Customer Sales & Service Consultant Learnership
This role focuses on sales, customer service, and team collaboration. The key responsibilities are designed to help individuals develop the skills necessary for a successful career in customer service and sales. Successful candidates will be expected to:
Sales and Service
- Acquire new customers and promote product education.
- Drive digital adoption and ensure successful product activations.
- Cross-sell complementary products and services to customers.
Customer Engagement
- Take ownership of customer interactions by identifying and fulfilling their needs.
- Verify customer identity using internal systems and ensure that unauthorized disclosures are avoided.
- Perform required regulatory checks, such as FICA, POPIA, and NCR.
- Assist customers with account origination and servicing, issue cards, and respond to customer queries.
- Escalate complex issues or non-standard situations to team leaders.
Teamwork
- Demonstrate a strong team spirit and a willingness to be guided by senior team members.
- Collaborate effectively with team members to achieve shared goals.
Revenue and Retention
- Meet individual sales targets and contribute to the overall business revenue.
- Retain customers through excellent service and the timely resolution of queries and complaints.
- Follow compliance protocols to reduce operational losses and prevent account closures.
Compliance and Risk Management
- Adhere to all regulatory requirements, including FAIS guidelines, FICA, POPIA, NCR, and Treating Customers Fairly (TCF).
- Operate with honesty and integrity at all times, maintaining a high level of professionalism.
Essential Requirements
Candidates applying for the Customer Sales & Service Consultant Learnership must meet the following minimum requirements:
- Matric (Grade 12) is essential.
- No previous experience is required, making this an excellent opportunity for those looking to enter the job market or change career paths.
The ideal candidate should also possess certain competencies that align with the company’s expectations, such as:
- Strong customer orientation: A focus on understanding and meeting customer needs.
- Empathy and professionalism: The ability to handle customer concerns with care and respect.
- Willingness to learn: A proactive attitude towards continuous growth and development.
- Team-oriented mindset: A collaborative approach to working with colleagues.
- Adaptability: The ability to thrive in a constantly changing environment.
- Integrity and ethical behavior: A commitment to operating transparently and responsibly.
Performance Measures
The success of the Customer Sales & Service Consultant Learnership will be measured based on:
- Achievement of sales and service targets.
- Positive service feedback and minimal complaints.
- Full compliance with regulatory and operational requirements.
- Prevention of operational losses and customer attrition.
Why Apply for the Learnership?
This position offers many benefits for individuals looking to kickstart their careers. By joining Lesaka Technologies, candidates will not only gain valuable skills in customer service and sales but also receive a thorough understanding of the financial services industry. These learnerships are a gateway to building a long-term career within the financial sector.
Training and Development
One of the standout features of this learnership is the training and development provided. Lesaka Technologies offers comprehensive training programs that ensure participants are well-equipped to handle customer queries and perform in a high-paced, sales-driven environment. The company is invested in the continuous growth of its employees, providing opportunities for career advancement and personal development.
No Experience Required
A key benefit for applicants is that no previous work experience is required. This makes the learnership accessible to a wide range of candidates, including those who have recently completed their schooling and are eager to gain work experience.
Team Environment
The role requires a high level of teamwork, ensuring that employees work closely with their colleagues to achieve common goals. This fosters a sense of camaraderie and support, making the work environment both rewarding and collaborative.
Closing Date for Applications
Applicants interested in these Customer Sales & Service Consultant Learnership positions must submit their applications by 24 June 2025 for most locations. However, a few positions have earlier deadlines, such as in Alexandra, Giyani, Polokwane, and Tembisa, where the closing date is 23 June 2025.
If you are passionate about customer service, eager to start a career in sales, and willing to learn and grow, this is the perfect opportunity for you. Don’t miss out on this chance to join a dynamic company and make a positive impact in the financial services sector.
Apply today for a Customer Sales & Service Consultant Learnership position with Lesaka Technologies and embark on a promising career journey!
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