For young South Africans looking to enter the financial sector, a Junior Learnership at Absa Bank presents an exciting opportunity. This Junior Learnership program, based in Johannesburg, is aimed at equipping candidates with essential skills to build a successful career in banking and financial services.
With over a century of history, Absa Bank is one of Africa’s leading financial institutions. As part of its commitment to developing talent, the Junior Learnership program plays a critical role in empowering young professionals with the knowledge and experience needed to thrive in the industry.
Aspiring candidates must act quickly, as applications for this Junior Learnership will close on February 2, 2025. This is an excellent chance for individuals looking to gain hands-on experience in banking while benefiting from structured learning and professional development.
Job Summary
The Junior Learnership at Absa Bank focuses on delivering learning and development services by executing specific predefined objectives. The program is structured to ensure that learners gain the necessary skills through well-defined Standard Operating Procedures (SOPs).
As a participant in this Junior Learnership, candidates will be responsible for supporting operational tasks, interacting with customers, and ensuring the achievement of service quality targets. The program will also require active participation in weekly skills audit tests to improve knowledge and instill the correct professional behaviors.
This is a full-time opportunity based in Johannesburg, designed to give learners hands-on experience in banking operations while ensuring they are prepared for future roles in the financial sector.
Key Responsibilities
Learners selected for the Junior Learnership at Absa Bank will be required to undertake various administrative and customer service duties. The key responsibilities include:
- Managing Administration:
- Collaborate with Inbound and Outbound consultants to meet daily customer service quality targets.
- Participate actively in weekly skills audit tests to enhance knowledge and professional behavior.
- Ensure that customer requests are resolved efficiently at the first point of contact.
- Conduct assessments and implement appropriate coaching sessions for continued improvement.
- Achieving Service Level Agreements (SLAs):
- Work towards achieving productivity targets as outlined in quarterly performance contracts.
- Reduce outbound transfer calls while maintaining a high level of efficiency.
- Ensure that scheduled adherence targets are consistently met.
- Maintain high standards of in-office time and overall operational efficiency.
- Developing Professional Skills:
- Engage in training programs tailored to equip learners with industry knowledge.
- Learn from experienced professionals to understand the banking and financial services industry.
- Gain exposure to key customer service and administrative processes.
Eligibility Criteria
To qualify for the Junior Learnership, candidates must meet the following criteria:
- Hold a Further Education and Training Certificate (FETC) in Education, Training, and Development (or a relevant equivalent).
- Demonstrate a passion for learning and career growth within the banking sector.
- Possess strong communication skills, problem-solving abilities, and the ability to work in a team-oriented environment.
As an equal opportunity employer, Absa Bank is committed to Employment Equity, ensuring that designated groups are given preference. This commitment aligns with the Employment Equity Act 55 of 1998, which aims to enhance diversity within the workforce.
Why Apply for the Junior Learnership?
The Junior Learnership at Absa Bank offers significant benefits, including:
- Valuable Work Experience: Learners will gain real-world experience in banking operations.
- Professional Development: Structured training programs help learners acquire essential banking skills.
- Career Growth: Successful learners may have opportunities for future employment within Absa Bank.
- Diversity & Inclusion: As an equal opportunity employer, Absa Bank promotes an inclusive environment that values diverse perspectives.
For individuals looking to build a career in the banking industry, this Junior Learnership serves as an excellent stepping stone.
How to Apply
Interested candidates must submit their applications before the deadline on February 2, 2025. Since only three days remain to apply, it is crucial to act swiftly. Applications can typically be submitted online through Absa Bank’s official website or through its recruitment portal.
The Junior Learnership at Absa Bank is an excellent opportunity for young professionals seeking to enter the banking industry. This full-time role in Johannesburg provides hands-on experience, structured training, and the potential for long-term career growth.
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With a 100-year legacy, Absa Bank remains dedicated to shaping the future of young talent in Africa. Candidates eager to learn, grow, and contribute to the financial sector should not miss out on this incredible opportunity.
Act now! The application deadline is February 2, 2025. Don’t miss your chance to be part of Absa Bank’s future.
