Are you passionate about technology and troubleshooting? Do you thrive in a team environment and enjoy solving technical problems? BET Software, a leading provider in the Information Technology and Services industry, is looking for a Junior IT Helpdesk Technician to join its dynamic Global Support team. This is a fantastic opportunity for individuals looking to kick-start their career in IT support and be part of an innovative company that values its employees.
Junior IT Helpdesk Technician Job Overview
- Position: Junior IT Helpdesk Technician
- Company: BET Software
- Location: Umhlanga, KwaZulu-Natal
- Employment Type: Permanent
- Posted on: 25 June 2025
- Closing Date: 31 July 2025
Job Description
The Junior IT Helpdesk Technician will be responsible for delivering day-to-day technical support to internal users across the Hollywood Group. You will serve as the first point of contact for technical queries and provide critical remote desktop support for Windows applications, including VoIP, network issues, and user administration. This is a key role in ensuring smooth IT operations within the company, and it offers an exciting opportunity to learn and grow within the field of IT support.
Key Responsibilities
As a Junior IT Helpdesk Technician, you will be expected to:
- Provide Technical Support
- Offer Level 1 technical support for IT Helpdesk services.
- Resolve user queries and issues via an ITSM ticketing system.
- Troubleshoot hardware and software issues, including MS operating systems, Office 365, network faults, and VPN connections.
- Provide remote support to clients across multiple regions.
- Administration Tasks
- Act as the initial point of contact with customers, ensuring exceptional service delivery.
- Log and update tickets in the ITSM system.
- Maintain an accurate record of support tickets and incidents.
- Customer-Centric Approach
- Provide feedback to customers on the status of unresolved queries.
- Ensure compliance with privacy policies and protect user data.
- Collaboration and Teamwork
- Work closely with other IT professionals to resolve issues and find solutions.
- Participate constructively as a member of the IT team and undertake tasks as required.
- Monitor Branch Connectivity
- Utilize monitoring tools like Libre LMS and Nagios to track branch connectivity issues and alert the team to resolve them.
- Escalation of Issues
- Escalate technical issues beyond Level 1 to appropriate support teams as necessary.
- Manage escalations related to IT infrastructure and troubleshoot network connectivity issues.
Qualifications & Experience
BET Software is looking for candidates with the following qualifications and experience:
- Education: A Matric qualification and a relevant information technology qualification are required.
- Experience: At least one year of experience in an IT Helpdesk environment is preferred.
- Certifications:
- A+ or N+ certification is advantageous.
- ITIL Foundation certification is an advantage but not a requirement.
Key Skills & Competencies
The Junior IT Helpdesk Technician should have the following skills:
- Technical Knowledge: Proficient in Microsoft desktop and server applications, computer hardware, peripherals, and basic networking.
- Communication Skills: Strong written and verbal communication skills are essential, particularly in writing professional reports and handling customer inquiries.
- Problem-Solving: Ability to troubleshoot hardware, software, and network-related issues effectively.
- Customer Service: A commitment to exceptional customer service with attention to detail.
- Adaptability: Ability to work under pressure and take initiative when troubleshooting technical issues.
- Teamwork: Collaborative mindset to work effectively with the IT team and contribute to team success.
- Shift Work: The role requires rotational shifts, including weekends, night shifts, and graveyard shifts.
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How to Apply
If you meet the minimum requirements and are passionate about IT support, we encourage you to apply for the Junior IT Helpdesk Technician position. BET Software is looking for candidates who are eager to contribute to the success of the Global Support team and demonstrate a commitment to excellence in all that they do.
To apply, please submit your application by 31 July 2025. Only candidates who meet the stipulated minimum requirements will be considered, and if you have not been contacted within 30 days, please consider your application unsuccessful.
