Are you passionate about information technology and eager to start your career in a dynamic environment? Dis-Chem Pharmacies is hiring a Junior IT Help Desk Support at its Head Office in Midrand, Gauteng. This permanent position is perfect for tech-savvy individuals ready to contribute to one of South Africa’s leading retail companies.
Junior IT Help Desk Support Job Overview
- Position Title: Junior IT Help Desk Support
- Location: Dis-Chem Head Office, Midrand, Gauteng
- Employment Type: Permanent
- Posting Date: 4 December 2024
- Closing Date: 17 December 2024
Job Responsibilities
As a Junior IT Help Desk Support, you will be the first point of contact for IT-related issues and provide timely assistance to users. Here’s an outline of your primary responsibilities:
Customer Service
- Monitor the call logging system and assign calls to relevant team members.
- Provide regular feedback to users about outstanding issues.
- Troubleshoot user queries via remote software and guide them through solutions.
- Escalate unresolved issues to senior staff or third-party vendors.
Helpdesk Support
- Address hardware and software-related problems on Windows PCs and servers.
- Reset and unlock system passwords, adhering to security protocols.
- Install software and drivers for various IT systems.
- Troubleshoot basic printer issues and office-related problems.
Administration
- Manage and prioritize tickets in the call logging system.
- Organize departmental records and ensure closed tickets are accurately processed.
- Maintain the cleanliness and organization of your workspace.
General Duties
- Assist in setting up audio-visual tools for meetings.
- Support clinics remotely as per SLA agreements.
- Comply with Dis-Chem’s health and safety regulations.
Minimum Requirements
Essential Qualifications
- Matric / Grade 12
- Diploma in Information Technology
- 1-2 years of relevant experience
Advantageous Qualifications
- CompTIA certification
- Additional language proficiency
Key Competencies
- Strong knowledge of computer logic and troubleshooting methodologies.
- Ability to resolve hardware and software malfunctions.
- Familiarity with Office software (Word, Excel, Outlook) and Windows operating systems.
- Clear communication skills in English.
- Team-oriented mindset and the ability to collaborate effectively.
Special Conditions
- South African citizenship.
- A clean criminal record and clear credit history.
- Valid driver’s license with reliable transport.
Employee Benefits
- Competitive market-related salary.
- Medical aid and provident fund.
- Access to a staff account with exclusive perks.
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Why Work at Dis-Chem?
Dis-Chem Pharmacies is a well-established name in South Africa’s retail industry, renowned for its commitment to quality, innovation, and employee growth. Joining the team means gaining valuable experience and contributing to a reputable organization dedicated to customer satisfaction and technological excellence.
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How to Apply
Dis-Chem Pharmacies is an equal opportunity employer and supports the recruitment of people with disabilities. If you’re excited about this opportunity and meet the requirements, submit your application before the 17 December 2024 deadline.
Note: Only successful applicants will be contacted. If you haven’t received feedback within two weeks of the closing date, consider your application unsuccessful.
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The Junior IT Help Desk Support vacancy at Dis-Chem Head Office in Midrand offers an incredible opportunity for tech-savvy individuals to grow in their careers within a well-respected company. If you’re ready to apply your skills, solve technical challenges, and contribute to the efficiency of Dis-Chem’s operations, this role is perfect for you. With competitive benefits, professional development opportunities, and a collaborative work environment, Dis-Chem provides an ideal platform to kickstart or advance your career in information technology.
Don’t miss this chance to join a dynamic team in a leading South African retail company. Submit your application by 17 December 2024 and take the first step toward a fulfilling IT career with Dis-Chem Pharmacies. Good luck!