Are you an experienced IT Service Desk Consultant looking for a challenging yet rewarding opportunity in the retail industry? Truworths, one of South Africa’s leading retail brands, is currently hiring for four (4) IT Service Desk Consultant positions.
This role is a 6-month contract, based at their Head Office in Cape Town, Western Cape. If you’re passionate about providing excellent IT support, have a customer-centric attitude, and possess strong problem-solving skills, this is the perfect opportunity for you.
Job Title: IT Service Desk Consultant – 6 Month Contract
- Location: Head Office, Cape Town, Western Cape
- Business Area: IT
- Job Type: Temporary Contract
- Closing Date for Applications: 30th April 2025
- Reference Number: TRU230216-1
Key Responsibilities of an IT Service Desk Consultant
As an IT Service Desk Consultant, your primary responsibility will be to provide first-line support for all IT-related issues faced by the stores. You will serve as the first point of contact for store employees seeking technical assistance. Some of the key responsibilities include:
- Providing first-line technical support: You will assist users by troubleshooting technical issues and providing solutions for various IT-related problems.
- Supporting users telephonically and via email: As an IT Service Desk Consultant, you will offer support through phone and email communication, ensuring efficient problem resolution.
- Meeting SLA requirements: You must ensure that all incidents and requests are resolved within the specified Service Level Agreements (SLAs) to ensure minimal disruption to store operations.
- Prioritising and managing Incidents / Requests: Effectively handling the prioritisation and management of incidents, requests, and problems, ensuring that critical issues are addressed promptly.
- Providing feedback and identifying trends: As part of your role, you will be required to provide trend reports and feedback to your line manager on common technical issues faced by store employees.
- Maintaining service quality: It’s essential to update the system daily with incident and request status, ensuring that the quality of service is consistently high.
Qualifications and Experience Required for the IT Service Desk Consultant Role
To be considered for the position of IT Service Desk Consultant, you must meet the following requirements:
- Experience: A minimum of 1 year of experience in a similar IT support environment is required. Ideally, candidates should have experience in retail operations.
- Education: A minimum of a Grade 12 qualification (Matric) is required. Having an IT qualification, certification, or diploma is an added advantage.
- Technical Skills: Proficiency in computer literacy is essential. You should have a basic understanding of IT systems, hardware, and software.
- Transportation: You must have reliable transport to travel to the office, as well as the flexibility to work shifts, including weekends and public holidays.
- Personal Attributes: The ideal IT Service Desk Consultant should possess excellent communication skills, be detail-oriented, proactive, self-motivated, and able to work under pressure. Being a team player is crucial to ensure seamless collaboration within the IT team.
Competencies for the IT Service Desk Consultant
To excel as an IT Service Desk Consultant, the following competencies are important:
- Strong communication skills: Ability to communicate clearly and effectively with both technical and non-technical users.
- Team player: A strong ability to work in collaboration with a diverse team of IT professionals and store employees.
- Self-motivated and initiative-driven: Being proactive and able to work independently with minimal supervision.
- Attention to detail: A meticulous approach to handling technical incidents and requests to ensure accuracy and quality of service.
- Ability to work under pressure: You will often be required to handle high-pressure situations, especially when resolving technical issues with a sense of urgency.
- Customer-centric mindset: As an IT Service Desk Consultant, your focus should always be on providing top-notch customer service, ensuring a positive experience for store employees.
Why You Should Apply for the IT Service Desk Consultant Position
Truworths is a respected name in South Africa’s retail industry, known for its commitment to excellence in customer service. By applying for the IT Service Desk Consultant role, you’ll be joining a team that plays a key role in ensuring the smooth running of IT systems and services across the business. The position offers a unique opportunity to work in a fast-paced, dynamic environment, while gaining valuable experience in the retail sector.
The 6-month contract gives you an excellent chance to enhance your IT support skills and build a strong foundation for a future career in the IT industry. You’ll be working with a dedicated team of professionals, and your contributions will help the company deliver exceptional service to its stores and customers.
If you are ready to take the next step in your career as an IT Service Desk Consultant, and if you meet the qualifications and experience requirements, this could be your ideal opportunity!
How to Apply for the IT Service Desk Consultant Role
To apply for this exciting opportunity, please submit your CV and a cover letter outlining your qualifications and relevant experience. Ensure you meet all the required criteria, including availability to work shifts, before applying.
The closing date for applications is 30th April 2025.
Don’t miss out on this opportunity to join the Truworths IT team and make a significant impact as an IT Service Desk Consultant.
