iStore IT Support Learnership Programme

Are you passionate about technology and eager to kickstart your career in IT support? If so, the iStore IT Support Learnership Programme in Cape Town may be just the opportunity you’re looking for! The iStore, part of the Core Group, is offering an exciting Internship in retail IT support, where you can gain hands-on experience and work with cutting-edge Apple products.

iStore IT Support Learnership Overview

• Job Title: IT Support Learnership (Internship)
• Company: iStore, Core Group
• Location: Cape Town, Western Cape
• Job Type: Internship
• Posted on: 16 April 2025
• Industry: Retail (Technology)
• Job Functional Area: Information Technology

Duties and Responsibilities

As an iStore IT Support Intern, your role will include various technical tasks and customer-facing responsibilities. You’ll work alongside experienced technicians to provide exceptional support to customers both in-store and over the phone. Here’s a breakdown of the key tasks:

1. Technical Support

• Provide technical support to customers in-store and via phone.
• Troubleshoot and resolve software-related issues.
• Offer guidance on how customers can optimize their Apple products.
• Use your knowledge of hardware and software to install new systems for customers.

2. Hardware and Software Installation

• Install and configure new hardware and software for customers.
• Ensure that all installations are performed to Apple’s high standards.

3. Customer Interaction

• Engage with customers to ensure their issues are resolved in a timely and professional manner.
• Maintain customer records, including detailed notes on repairs and interactions.

4. Team Collaboration

• Work closely with the technical team to ensure smooth store operations.
• Participate in ongoing learning and training sessions to improve your skills.

Minimum Requirements

Before applying for the iStore IT Support Learnership, there are a few key requirements you must meet to ensure you are a good fit for this role. These include educational qualifications, certifications, and technical knowledge.

1. Education & Certifications

• Completed Matric (Grade 12): A high school diploma is essential.
• A+ N+ Qualification: This certification is important as it provides foundational knowledge in computer hardware and software.

2. Technical Skills

• Basic Knowledge of Computer Hardware and Software: Understanding how hardware components interact with software systems.
• Familiarity with Operating Systems: Knowledge of operating systems such as Windows, macOS, and Linux.
• Understanding of Networking Concepts: A basic understanding of networking protocols and how they function will be beneficial.

3. Problem-Solving and Customer Support

• The ability to troubleshoot technical problems and come up with solutions quickly is vital.
• Excellent communication skills are essential, especially in handling customer inquiries.
• Strong customer service orientation and the ability to work well in a team.

Also check: Administration Learnership Programme at Booyco Electronics 2025

Key Competencies for Success

While technical knowledge is important, there are also key competencies that will help you succeed in the iStore IT Support Learnership. These competencies are focused on personal attributes that will enable you to thrive in a fast-paced, customer-driven environment.

1. Learning Agility: The ability to learn new technologies and adapt quickly to changing environments is crucial.

2. Analytical Thinking: The ability to break down complex problems into manageable parts and find effective solutions.

3. Initiative: Take ownership of tasks and see them through to completion. This includes proactively identifying and solving technical problems.

4. Attention to Detail: Precision is key when working with technical equipment and customer data. Ensure all tasks are performed to a high standard.

5. Time Management: Prioritize tasks effectively, balancing urgent requests with long-term projects.

6. Professionalism: Maintain a high level of professionalism in all interactions, both with customers and colleagues.

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How to Apply

The iStore IT Support Learnership is an internship-based position, which means you will have the opportunity to learn while earning. The internship is designed to last for a set period, after which there may be opportunities to transition into a full-time role.

If you meet the requirements and are ready to dive into the world of tech support, here’s how you can apply:

1. Visit the Job Listing: Go to the official Core Group website to find the iStore IT Support Learnership job listing.
2. Prepare Your CV: Ensure your CV highlights your relevant skills, qualifications, and passion for technology.
3. Submit Your Application: Follow the instructions on the website to submit your application.

Apply Here

The iStore IT Support Learnership in Cape Town is an incredible opportunity for individuals passionate about technology and eager to gain valuable work experience. This internship will equip you with hands-on technical skills and customer service experience, preparing you for a successful career in the fast-growing IT industry.