Tenacity Financial Services is currently offering a promising opportunity for job seekers with experience in customer service and collections. The company is looking to fill four permanent Inbound Collections Agent positions in the Northern Suburbs of Cape Town, and it’s a great chance for individuals who want to grow within the call centre environment.
With a clear focus on professionalism and customer engagement, this role is well-suited for those who are people-oriented and target-driven.
What Does an Inbound Collections Agent Do?
An Inbound Collections Agent is responsible for contacting clients who have fallen behind on their payments. This role involves managing both inbound and outbound phone calls to customers with overdue accounts. The primary goal is to secure payments or commitments to pay and help clients understand their financial responsibilities.
Agents also assist in educating customers on the terms of their accounts and provide guidance based on legislative requirements and financial products. The ability to communicate clearly, handle objections, and remain calm under pressure is essential for success in this position.
Key Responsibilities and Daily Tasks
Inbound Collections Agents at Tenacity Financial Services are expected to carry out several critical tasks on a daily basis, including:
- Answering and making calls to customers in line with the company’s Service Level Agreements (SLAs)
- Negotiating payment terms and collecting promises to pay
- Meeting daily and monthly collection and performance targets (KPAs)
- Assisting clients with account and product-related questions
- Processing instructions and updating customer records efficiently
- Delivering professional and friendly service at all times
In addition to these duties, agents must also manage administrative responsibilities tied to customer accounts, such as logging payment arrangements and following up on queries. Strong time management and record-keeping are vital in ensuring the smooth running of the collections process.
Requirements for the Role
To qualify for this position, candidates must meet the following requirements:
- Grade 12 / Matric qualification is essential
- A minimum of six months’ collections experience in a call centre environment
- Good communication and negotiation skills
- Ability to handle difficult customer interactions with empathy and professionalism
- Familiarity with customer account systems and administrative processes
It’s also important for candidates to adhere to Tenacity’s workforce schedules and company policies, including guidelines on attendance, break times, and behavior in the workplace.
Why Work at Tenacity Financial Services?
Tenacity Financial Services is a company known for its structured approach to financial services and its commitment to staff development. Employees are provided with a clear career path, supportive team environment, and regular performance feedback.
For individuals living in the Northern Suburbs of Cape Town, this opportunity offers a stable, long-term role within a reputable organization. It is especially relevant for people within the LSM 1–7 income group who are looking to improve their livelihood through steady employment and career growth.
Tenacity’s workplace culture encourages excellence, customer care, and continuous improvement. Employees are not just workers—they are ambassadors of the company’s mission to provide financial solutions to everyday South Africans.
The Bigger Picture
Working as an Inbound Collections Agent is more than just chasing payments—it’s about helping people get back on track. Many South Africans face financial hardship, and Tenacity’s agents serve as a bridge between debt and financial recovery. By handling each call with respect and care, agents support clients in managing their responsibilities while preserving their dignity.
Apply Here!
If you meet the requirements and want to start or further your career in a stable and professional environment, this position could be the perfect match. Tenacity Financial Services is looking for dedicated, skilled individuals who are ready to take on a meaningful role in the collections process.
This job is a good stepping stone for those who want to advance into supervisory or training roles in the call centre or financial services sector. With the right attitude and performance, there are opportunities to grow within the company.
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