Are you a tech-savvy individual with a passion for problem-solving and a desire to assist others? ADvTECH, one of South Africa’s leading education management companies, has an exciting opportunity for an ICT Support professional. This position is based in Westbrook, KwaZulu-Natal, and is a permanent role within the Group IT division. If you have an interest in education and a knack for technology, this could be the ideal job for you.

ICT Support Job Overview

Position: ICT Support
Company: ADvTECH
Location: Westbrook, KwaZulu-Natal
Type: Permanent
Division: Group IT
Posted: 06 May 2025
Industry: Education Management
Job Function: Education
Minimum Experience: Entry Level

Job Overview: ICT Support

This ICT Support vacancy at ADvTECH will see you working as part of a dynamic IT team that ensures smooth operation of all applications and related equipment. As an entry-level support technician, you will be expected to respond to and resolve incidents, assist users with systems, and offer timely support to service delivery functions such as computer operations and service desk.

Key Responsibilities:

Desktop Support

Answer, evaluate, and prioritize user requests for assistance related to services available on the system.
Log and track calls via the incident and problem management database provided through the service desk.
Handle problem recognition, isolation, resolution, and follow-up on routine user issues. For more complex problems, you will escalate these to the Senior ICT Support.

Software and Hardware Installations and Support

Install desktop and laptop computers for use at the campus, ensuring they have the necessary authorized software.
Handle the installation of hardware and peripherals, including monitors, keyboards, printers, and disk drives.
Set up equipment for boardrooms and training rooms, and ensure all tech equipment is functioning correctly.
Regularly test video conferencing systems and other IT equipment, fixing any issues that arise.

Information Technology Administrative Functions

Liaise with service providers for repairs and maintenance of IT equipment.
Manage the hardware and software asset register and oversee the disposal of old equipment.
Administer licensing in the software license bank to ensure all software is up-to-date and compliant.
Maintain the IT store room, server room, and office spaces to ensure a safe and organized environment free from hazards.

Minimum Qualifications and Experience:

To apply for this position, candidates must meet the following minimum qualifications and experience:

Educational Requirements:
- A Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N+
- Matric (Grade 12)
Work Experience:
- 6+ months internship experience in a similar ICT support role.

Competencies and Skills Required:

The ideal candidate for this position will have a combination of technical knowledge, strong communication skills, and the ability to work under pressure. Key competencies include:

Interpersonal Skills: A willingness to assist others, good communication skills, and the ability to follow up effectively with users and team members.
Technical Proficiency: Solid understanding of computer systems and software, including systems administration and troubleshooting.
Time Management and Organization: Ability to manage your time efficiently and handle multiple tasks at once.
Initiative and Problem Solving: Capability to identify problems and propose solutions quickly and effectively.
Pressure Handling: Ability to work under pressure and meet deadlines.
Driver’s License and Transport: Own transport and a valid driver’s license are essential for this role.

What ADvTECH Offers:

Competitive Salary: ADvTECH offers a competitive salary and benefits package commensurate with experience.
Professional Development: As an entry-level position, ADvTECH provides ample opportunities for training and career growth within the organization.
Supportive Environment: Be part of a team that is committed to solving problems and providing excellent service to its users.

How to Apply

If you meet the minimum qualifications and have a passion for ICT support, ADvTECH invites you to apply for this exciting opportunity. Please ensure that your CV is up-to-date and includes all relevant qualifications and experience.

Applications can be submitted directly via the company’s website or through their recruitment partner. Ensure that you only apply if you meet the listed qualifications.

Apply Here

The ICT Support vacancy at ADvTECH in Westbrook, KwaZulu-Natal, offers an exciting entry-level opportunity for anyone eager to begin or further their career in the ICT sector, especially within the educational industry. With excellent growth prospects, a supportive work environment, and the chance to gain hands-on experience with cutting-edge technology, this role is perfect for candidates with a passion for tech and helping others. Apply now to be part of ADvTECH’s journey in making a difference in education.

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ICT Support Vacancy at ADvTECH