Rosebank College is on the lookout for a dynamic and tech-savvy individual to join their team as an ICT Support Specialist. This is an exciting opportunity for those passionate about technology and dedicated to providing top-notch support in an educational setting. At Rosebank College, the role promises a vibrant work environment where innovation and problem-solving are at the forefront.
If you’re ready to make an impact and be part of a forward-thinking institution, Rosebank College invites you to apply and bring your expertise to a place where technology meets education.
ICT Support Specialist Opportunity at Rosebank College
- Location: Rosebank College, Braamfontein, Johannesburg, Gauteng
- Type: Permanent
- Application Dates: Closing Date: 13 September 2024
Key Responsibilities:
- Desktop Support
- Respond to and prioritize user requests for assistance with various services.
- Track and manage calls through the incident and problem management database.
- Troubleshoot and resolve routine issues; escalate complex problems to the Senior ICT Support.
- Software and Hardware Installation
- Install and configure desktop and laptop computers with authorized software.
- Set up and support hardware and peripherals like monitors, keyboards, and printers.
- Assist with setting up and maintaining equipment for campus events and training sessions.
- Regularly test and maintain video conferencing and IT equipment.
- Administrative Functions
- Coordinate with service providers for IT equipment repairs and maintenance.
- Manage hardware and software asset registers, including asset disposal.
- Oversee software licensing and maintain the IT storeroom, server room, and office space.
- Provide training and orientation for staff on hardware and software usage.
Required Competencies:
- Excellent interpersonal and communication skills
- Proficient in computer literacy and systems administration
- Strong time management and organizational abilities
- Initiative and problem-solving capabilities
- Ability to perform well under pressure
Qualifications:
- Education:
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5), A+ / N+
- Preferred: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
- Experience:
- Completed Internship or 6+ months of relevant on-the-job experience
Why Apply?
Join Rosebank College and become a key player in their ICT team. This role offers the chance to work in a supportive and innovative environment, where your expertise will directly impact the efficiency and effectiveness of their technology services. Apply now and be part of a forward-thinking institution committed to technological excellence.
How to apply
Ready to take your ICT career to the next level with Rosebank College? Follow these steps to apply for the ICT Support Specialist role:
- Prepare Your Documents:
- Resume/CV: Ensure your resume is up-to-date and highlights relevant experience and qualifications.
- Cover Letter: Write a compelling cover letter that outlines your interest in the role and how your skills align with the job requirements.
- Certifications: Have copies of your relevant certifications (e.g., Higher Certificate, A+, N+, CCNA1, MCSE) ready.
- Complete the Online Application Form:
- Fill out the application form with your personal details, contact information, and educational background.
- Upload your resume, cover letter, and any additional documents as specified in the job listing.
- Submit Your Application:
- Review all entered information and uploaded documents to ensure accuracy.
- Click on the “Submit” button to send your application to the Rosebank College HR team.
- Confirmation:
- After submission, you should receive an automated confirmation email acknowledging receipt of your application.
- Follow Up:
- Keep an eye on your email for any updates or communication from the Rosebank College recruitment team regarding the next steps in the selection process.
Get Started
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This ICT Support Specialist position at Rosebank College offers a unique chance to blend your passion for technology with a commitment to enhancing educational environments. By joining the team, you will contribute to a dynamic and supportive atmosphere where innovation thrives and challenges are met with creative solutions. If you are eager to be a key player in advancing technology within an academic setting and thrive in a collaborative and forward-thinking organization, Rosebank College is eager to hear from you.
Apply now and take the next step in your career with a leading institution dedicated to excellence in education and technology.