Ster-Kinekor Theatres Pty Ltd, a leader in the South African entertainment industry, is offering an exciting job opportunity for an ICT Field Technician at its Sandton, Gauteng branch. This permanent position is an excellent opportunity for mid-senior professionals with a passion for technology and cinema, looking to advance their careers in a dynamic and fast-paced environment.
ICT Field Technician Position Overview
- Job Title: ICT Field Technician
- Company: Ster-Kinekor Theatres Pty Ltd
- Location: Sandton, Gauteng
- Job Type: Permanent
- Division: Operations
- Business Unit: Operations Technical
- Industry: Entertainment
- Functional Area: Operations
- Minimum Experience: Mid-Senior
- Posted Date: 13 August 2024
- Closing Date: 18 August 2024
ICT Field Technician Job Description
The ICT Field Technician will be responsible for maintaining and ensuring that all technical standards are upheld across Ster-Kinekor’s cinema network. This includes the timely rectification and repair of technical concerns, monitoring NOC (Network Operations Center) alarms, and addressing equipment failures. The role involves close collaboration with cinema teams, providing them with timely communication, escalation of issues, and on-site technical support.
Why Work at Ster-Kinekor Theatres?
Ster-Kinekor Theatres is not just a job; it’s an opportunity to be part of South Africa’s leading entertainment company. Working at Ster-Kinekor means being at the forefront of delivering high-quality cinematic experiences to millions of South Africans. As an ICT Field Technician, you will play a vital role in ensuring that every movie-goer enjoys an impeccable audio-visual experience. Your technical expertise and dedication will contribute to the company’s mission of bringing the best of cinema to audiences nationwide.
Ster-Kinekor is committed to providing its employees with a supportive work environment, opportunities for professional growth, and the chance to work with cutting-edge technology. If you are passionate about technology and cinema and are ready to take on a challenging role that makes a real impact, this is the perfect opportunity for you.
Key Responsibilities:
- ICT Equipment Management: Efficient management of all ICT equipment within the cinemas, including repair, replacement, removal, and calibration of projection, sound, kitchen, and auditorium equipment.
- Backup Support: Provide comprehensive support to allocated cinemas, handling IT, projection, sound, automation, digital signage, lamp changes, filter cleaning, content ingestion, playlists, event management, and equipment maintenance. This also includes fault finding and repairing of all technical and IT equipment.
- Projection and Sound Maintenance: Execute projection servicing and sound upgrades according to the service schedule or as required.
- New Builds and Decommissioning: Assist in the preparation, installation, and commissioning of new cinema builds and the decommissioning of existing sites/auditoriums as per business needs.
- Call Log and NOC Escalation Management: Ensure all cinema call logs and NOC escalations are attended to, providing timely feedback and closing calls promptly.
- Cinema Audits: Conduct cinema audits to evaluate and improve the standards for a “Perfect Presentation” in line with the Standard Operating Procedure.
- Stock and Asset Management: Ensure proper processes are followed for stock/asset requirements, including call logs and order placements with the warehouse manager and workshop supervisor.
- Reporting: Provide weekly reports on projection, sound, and equipment for assigned cinemas. Reports must be detailed, covering lost shows, technical failures, parts replacement, resolution timelines, and escalations to external service providers.
- Vehicle, Tools, and Assets Management: Physical and administrative management of vehicles, tools, and assets in line with company policies.
- Standby Duties and Travel: Perform standby duties, work overtime as required, and travel nationally or internationally based on technical or operational needs.
- Adhoc Tasks: Handle any additional tasks as instructed by the Field Support Manager, including moving items/stock/equipment between locations.
- Ensure Successful Cinema Operations: Ensure cinemas receive the necessary elements (DCP’s, KDM’s, trailers, adverts, content marketing material, content transfers) for smooth operations. Immediate escalation is required for any failures or receipt of corrupt files to avoid downtime and maintain the Ster-Kinekor brand image.
Requirements
Education and Certifications:
- Matric (Grade 12)
- A+ or N+ certification or a relevant diploma/degree in Technical, Electronics, or Sound Certification
Experience:
- Minimum of 5 years’ experience in a projection, technical, or ICT role
Knowledge and Skills:
- IT and Technical Expertise:
- Proficient in IT hardware and software technical skills
- In-depth knowledge of digital projection, xenon lamps, and sound equipment
- Familiarity with digital signage and AV presentation setups
- Expertise in remote administration software like VNC and TeamViewer
- Systems Knowledge:
- Windows and MS Office Suite
- Christie D-Cinema Projectors, NEC D-Cinema Projectors, IMAX Projection
- Unique, DCU, GoFlex, NOC Lifeguard systems
- Dolby sound systems
- Popcorn machines and warmers
- Technical Skills:
- Understanding of project planning and deliverables
- General understanding of electrical wiring and electronic circuitry
- Ability to read and interpret technical drawings and datasheets
- Proficient in using hand tools and small power tools
- Additional Skills:
- Strong problem-solving, analytical, and conceptual skills
- Ability to work independently and within a team
- Excellent interpersonal skills for relationship-building with other departments
- Effective time management and report writing skills
- Commitment to continuous learning and professional development
- Knowledge of health and safety regulations
How to Apply
To apply for the ICT Field Technician position at Ster-Kinekor Theatres, Sandton, Gauteng, please submit your detailed CV and cover letter.
Ensure your application is submitted by the closing date, 18 August 2024.
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In conclusion, the ICT Field Technician position at Ster-Kinekor Theatres in Sandton is a remarkable opportunity for professionals who are passionate about technology and the cinematic experience. This role not only offers the chance to work with cutting-edge equipment but also allows you to be an integral part of delivering exceptional movie experiences to audiences across South Africa.