Are you passionate about the arts and enjoy working with people? Artscape Theatre Centre, Cape Town’s leading performing arts venue, is looking for enthusiastic individuals to fill Front of House Usher Vacancies. This is an exciting opportunity for those who want to be part of the vibrant world of theatre, music, and cultural events, while offering excellent customer service to patrons.
Front of House Usher Job Overview
- Position: Front of House Usher (Ad-hoc pool of 9 ushers)
- Remuneration: According to company remuneration policy
- Reporting to: Front of House Manager
- Location: Artscape Theatre Centre, Cape Town
- Purpose: Welcome patrons and direct them to their seats
What Is a Front of House Usher?
As a Front of House Usher, you will be the first friendly face welcoming guests to Artscape’s events. Your role is vital to ensuring patrons have an enjoyable and smooth experience from the moment they enter the venue until they leave. Ushers help guide patrons to their seats, provide information about the venue’s facilities, and assist with any questions or special needs.
Why Consider a Front of House Usher Role?
Artscape is not only a cultural landmark but a hub for local and international arts performances. By joining the Front of House team, you become part of a dynamic environment where arts and culture flourish.
Benefits of the Role:
- Flexible, ad-hoc working hours with a pool of nine ushers
- Remuneration aligned with Artscape’s company policy
- A chance to work in a safe, vibrant, and supportive environment
- Gain valuable experience in customer service and event management
- Meet a diverse range of people, including artists, audiences, and industry professionals
Duties and Responsibilities
Main Duties:
- Welcoming Patrons: Greet visitors warmly and help them find their seats.
- Ticket Checking: Scan and verify tickets to ensure smooth entry.
- Providing Venue Information: Guide patrons to restrooms, refreshments, and emergency exits.
- Maintaining Cleanliness: Keep foyers and auditorium areas tidy before, during, and after shows.
- Safety Checks: Inspect seats, lights, and report lost property or maintenance issues.
- Handling Queries: Address customer questions and complaints professionally, escalating to the manager if necessary.
- Accessibility Support: Assist patrons with disabilities and special access needs.
- Emergency Readiness: Know evacuation procedures and help manage safety in emergencies.
- Teamwork: Work closely with security, cleaning staff, and the Front of House Manager to maintain a pleasant environment.
- Promote Shows: Stay informed about upcoming events and actively promote them to patrons.
Requirements
Educational & Experience Requirements:
- Completed Grade 12 certificate
- Relevant customer service experience preferred, but passion and attitude count too!
Key Skills & Attributes:
- Excellent communication skills in at least two of the Western Cape’s predominant languages (English, Afrikaans, isiXhosa)
- Strong interpersonal skills with a friendly and approachable manner
- Ability to remain calm under pressure and multitask during busy times
- Flexibility to work overtime or weekends when needed
- Good understanding of health and safety protocols
- Ability to work well within a team
- Knowledge or interest in arts and culture is an advantage
- Reliable with good punctuality
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How to Apply for Front of House Usher Vacancies
Interested applicants should prepare a detailed CV and a covering letter, explaining why you are the perfect fit for this role. Applications can be sent via email to:
Zandile Mbizela
Human Resources Department
Email: hradmin@artscape.co.za
Or by post to:
Artscape, PO Box 4107,
Cape Town, 8000
Closing Date: 30 May 2025
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Diversity and Equal Opportunity
Artscape Theatre Centre proudly supports Affirmative Action and Employment Equity to create a workforce that reflects South Africa’s diversity. If you do not hear back within two weeks of the closing date, please consider your application unsuccessful.
If you love the arts and enjoy working with people, this Front of House Usher vacancy is a fantastic opportunity. It offers a friendly working environment where you can develop valuable skills while contributing to Cape Town’s rich cultural scene. Don’t miss the chance to be part of this iconic arts institution—apply today!
