Fidelity Services Group, a respected name in the security and investigations industry, has announced a 24-month IT internship based in Helderkruin, Roodepoort. This opportunity is specially designed for newly graduated IT professionals eager to launch their careers in the dynamic field of information technology.
The internship promises hands-on experience and exposure to real-world IT environments, making it an excellent stepping stone for young talent aiming to build a successful career in IT support and systems administration.
About the Internship
The IT Internship at Fidelity Services Group is a full-time, 24-month programme that targets recent graduates with a passion for technology and a desire to develop practical skills in IT support. The role is positioned within the company’s Helderkruin office, serving as a Junior IT Support Specialist.
During this internship, candidates will provide first-line technical support to end-users, troubleshooting various IT-related issues and assisting in the maintenance of IT infrastructure. This role is vital in ensuring smooth and efficient operation of the company’s systems and networks, enabling the broader business functions to continue without interruption.
Key Responsibilities
Interns will have a diverse range of responsibilities, providing them with a comprehensive understanding of the IT support function. These include:
- Offering technical support to users through multiple channels such as phone, email, and face-to-face interactions.
- Diagnosing and resolving hardware and software problems quickly and effectively.
- Installing, configuring, and updating software applications to keep the company’s systems up to date.
- Assisting in the maintenance and administration of the company’s IT systems and network infrastructure.
- Working closely with other IT team members to ensure the seamless operation of all IT-related activities.
- Keeping detailed and accurate records of support activities to track recurring issues and solutions.
- Staying informed about emerging technologies and current best practices in IT support, encouraging continuous learning and improvement.
Who Should Apply?
The ideal candidates for this internship are recent graduates holding a Bachelor’s degree in information technology or a related field. They should possess a solid foundation of knowledge in computer hardware, software, and networking principles.
In addition to technical skills, successful applicants must demonstrate strong problem-solving abilities, excellent communication skills, and a customer service-oriented mindset. The role requires individuals who are proactive, eager to learn, and capable of working independently as well as collaboratively within a team.
Time management and organizational skills are also important to balance the various tasks and responsibilities effectively.
Commitment to Diversity and Fair Employment
Fidelity Services Group places a strong emphasis on fair employment practices and actively encourages applications from Historically Disadvantaged Candidates and Black Female Candidates. The company believes in equal opportunities and merit-based selection, supporting diversity within its workforce as a strategic asset.
Why Choose Fidelity Services Group?
Fidelity Services Group is not just a security company; it is an organization committed to the continuous development of its human capital. They believe that their people are the key resource to their success, and they invest in their growth and learning.
This internship provides more than just work experience—it offers a chance to grow professionally in a supportive environment that values ethics, fairness, and ongoing development.
Application Details
Interested candidates should apply promptly, as the closing date for applications is 24 May 2025. Given the competitive nature of the internship, applicants are encouraged to submit their applications early.
Candidates who do not hear back within 10 working days after the closing date should consider their applications unsuccessful.
Apply Now!
For young IT graduates in the Gauteng region, especially those based around Roodepoort and Helderkruin, this IT internship with Fidelity Services Group represents an invaluable opportunity. It combines on-the-job training with exposure to a well-established company, allowing interns to build a strong foundation for a future career in IT.
By participating in this 24-month programme, interns will not only gain technical skills but also develop essential soft skills like communication, teamwork, and customer service. These competencies are critical in today’s competitive job market.
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