Are you passionate about technology and eager to kickstart your career in IT? Discovery, a leading South African health insurance company, offers an exciting opportunity for young, motivated individuals to join their IT Servicing team through the Discovery Technical Support Learnership.
This program is designed to provide both practical and theoretical training, leading to a nationally recognized qualification in IT Technical Support.
About Discovery
Discovery is a prominent player in the South African corporate landscape, renowned for its innovative approach to health and wellness. With a core purpose of making people healthier and enhancing and protecting lives, Discovery is committed to investing in exceptional individuals who align with its values. The company fosters a dynamic and fast-paced environment that encourages smart, self-driven people to achieve their best while contributing to meaningful societal change.
About the Discovery Technical Support Learnership
The Discovery Technical Support Learnership is a structured program that combines both learning and practical experience. It aims to equip learners with the skills necessary for a career in IT technical support. Upon completion, learners will receive a Further Education and Training Certificate (FETC) in IT Technical Support, a nationally recognized qualification that opens doors to various opportunities in the IT field.
Purpose of the Discovery Technical Support Learnership
The learnership focuses on equipping candidates with comprehensive skills in IT servicing, particularly in desktop support, hardware engineering, and digital support within a contact center environment. This dual approach of theoretical education and hands-on experience ensures that learners are well-prepared to enter the workforce with confidence and competence.
Responsibilities
Participants in the Discovery Technical Support Learnership will have the opportunity to work in various areas, including but not limited to:
- Desktop Support: Assisting in the setup, configuration, and troubleshooting of desktop systems, ensuring that all hardware and software issues are promptly resolved.
- Hardware Engineering: Learning the basics of hardware maintenance, repair, and installation, gaining insights into the technicalities of IT infrastructure.
- Digital Support (Contact Centre): Providing technical support to customers through digital channels, developing communication skills, and enhancing customer service expertise.
Personal Attributes and Skills Required
Discovery seeks individuals who are not only passionate about technology but also possess the following attributes and skills:
- Innovative and Critical Thinking: Ability to think outside the box and approach problems with a creative mindset.
- Attention to Detail: High standards for quality and accuracy, ensuring work is systematic and methodical.
- Time Management and Planning: Effectively managing time and prioritizing tasks in a high-pressure environment.
- Team Player: Ability to work independently as well as part of a team, demonstrating a sense of urgency and service-driven approach.
- Adaptability: Willingness to adapt to changing circumstances and learn from constructive criticism.
Requirements
To qualify for the Discovery Technical Support Learnership, candidates must meet the following educational requirements:
- Grade 12 Certificate with the following minimum marks:
- Mathematics: Level 4 (50%)
- English: Level 4 (50%)
- Mathematics Literacy: Level 5 (60%)
- Second Language: Level 4 (50%)
- Candidates with an incomplete tertiary IT qualification will have an added advantage.
- Must not be engaged in any post-matric studies or formal employment.
- Must not have completed any previous learnership.
- Age between 18 and 30 years.
- Effective communication skills in written and verbal English.
- Basic computer skills, particularly in MS Excel and MS Outlook.
Why Choose Discovery’s Technical Support Learnership?
This learnership provides a unique opportunity to gain hands-on experience in the IT field while earning a recognized qualification. Discovery’s focus on innovation and quality, combined with a supportive and challenging work environment, ensures that participants are well-prepared to launch their IT careers.
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How to Apply
If you are interested in joining the Discovery Technical Support Learnership and starting your career in IT, be sure to meet the requirements listed above. Stay tuned to Discovery’s official website and career portals for the application process and deadlines. Don’t miss this opportunity to learn from one of the leading companies in South Africa!
Discovery is an equal-opportunity employer committed to diversity and inclusion. The company’s Employment Equity Plan and Targets will be considered in the recruitment process, and people with disabilities are encouraged to apply.
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The Discovery Technical Support Learnership is an outstanding opportunity for young, driven individuals to begin a rewarding career in IT. By combining theoretical knowledge with hands-on practical experience, this learnership ensures participants are equipped with the skills and qualifications needed to excel in the fast-paced world of IT support.
At Discovery, you won’t just be stepping into a job; you’ll be embarking on a journey with a company that values innovation, personal growth, and social impact.