Discovery is a globally recognized organization committed to making people healthier and enhancing their lives. If you are an ambitious individual seeking an environment that supports innovation and personal growth, Discovery’s internship programs might be your stepping stone toward a fulfilling career.
List of Discovery Internship Opportunities
1. Internship: Servicing Administrator
- Business Unit: Discovery Invest
- Function: Administration and Office Support
- Date Posted: 6 January 2025
About Discovery Invest
Discovery Invest thrives in a fast-paced environment focused on customer engagement and creating innovative financial products. By fostering strong relationships with brokers and stakeholders, this division ensures world-class service delivery, building long-term, sustainable relationships.
Key Purpose
This role involves administering financial transfers, including Section 14 and Section 50 transfers, as well as normal withdrawals and retirements, onto Discovery’s platform. It is ideal for detail-oriented individuals passionate about efficient service delivery.
Objectives and Responsibilities
- Processing Transfers: Administering Section 14, Section 50, and normal transfers from external companies.
- Document Management: Requesting and following up on outstanding documents with external stakeholders.
- Client Interaction: Handling telephonic and email queries from policyholders, financial advisors, and franchises.
- Service Recovery: Resolving escalations promptly to maintain client trust.
- Testing and Implementation: Assisting with system testing and implementation of new features.
- Quality Assurance: Ensuring all processes meet Discovery’s high-quality standards.
Competencies Required
- Strong communication skills (verbal and written).
- Analytical skills to solve business problems.
- Relationship-building skills with internal and external stakeholders.
- Proficiency in MS Office (Word, Excel, PowerPoint).
Personal Attributes
- Resilient and optimistic.
- Self-driven with a results-oriented mindset.
- Trustworthy and resourceful.
2. Internship: Service Consultant
- Business Unit: Discovery Invest
- Function: Call Center/Contact Center
- Date Posted: 6 January 2025
Key Purpose
Service Consultants act as the first point of contact for investors, brokers, and franchises, ensuring queries are resolved efficiently and in line with Discovery’s standards of excellence. This role emphasizes customer satisfaction and retention.
Areas of Responsibility
- Query Resolution: Handling multiple telephonic and email queries from clients and stakeholders.
- Client Engagement: Providing timely updates on request progress and adhering to Discovery’s service standards.
- Administrative Support: Keeping accurate records of all interactions and resolving administrative tasks.
- Knowledge Development: Meeting product and soft skills training goals.
Competencies Required
- Excellent verbal and written communication skills.
- Ability to handle pressure and meet deadlines.
- Client-centric approach with a focus on service excellence.
- Adaptability to change and new challenges.
Personal Attributes
- Proactive and self-motivated.
- Strong interpersonal and teamwork skills.
- Positive attitude and ability to remain calm under pressure.
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3. Talent Pool: CEB Graduate Programme
- Business Unit: Discovery Employee Benefits
- Function: Administration and Office Support
- Date Posted: 26 December 2024
About Discovery Corporate and Employee Benefits (CEB)
CEB reimagines retirement savings and life insurance, focusing on creating healthier and wealthier workforces. The graduate program offers a unique opportunity for candidates to gain practical experience and develop their careers within an innovative environment.
Key Purpose
The CEB Graduate Programme is a 12-month initiative aimed at exposing candidates to theoretical and practical aspects of employee benefits. Graduates will gain hands-on experience in billing processes, client liaison, and data reconciliation.
Duties and Responsibilities
- Transactional Processing: Managing daily and monthly billing activities.
- Reconciliations: Preparing data comparisons and reconciling client premiums.
- Client Liaison: Resolving client queries in collaboration with internal and external stakeholders.
- General Administration: Handling admin queries and monitoring contributions.
Minimum Requirements
- A South African ID.
- A diploma or degree in Commerce, IT, or related fields.
- Proficiency in MS Office, particularly Excel.
Personal Attributes
- Analytical thinker with problem-solving abilities.
- Resilient and adaptable to new challenges.
- Strong interpersonal skills and a team-oriented mindset.
Read more: Maximize Your Internship Success – 3 Essential Tips and Strategies
Discovery’s internship opportunities are more than just roles; they are pathways to meaningful growth and success in a dynamic, fast-paced environment. Whether you’re interested in administrative support, customer service, or a graduate program that blends theoretical and practical learning, Discovery offers a platform to learn, innovate, and make a difference.