Smith+Nephew, a global leader in medical technology, is on the lookout for a dynamic and motivated Customer Service Graduate to join its Supply Chain Division in Gauteng. This full-time position is an excellent chance for recent graduates with a passion for customer service and supply chain operations to kickstart their careers with a renowned organization committed to innovation, inclusion, and excellence.
About Smith+Nephew
Founded over 165 years ago, Smith+Nephew designs and manufactures advanced medical technology, empowering healthcare professionals and their patients. Operating in over 100 countries, the company prides itself on creating innovative solutions that take the limits off living. With a focus on care, collaboration, and courage, Smith+Nephew fosters a culture where employees thrive, collaborate, and contribute to a shared purpose: Life Unlimited.
The Role: Customer Service Graduate
As a Customer Service Graduate, you will report to the Inventory and Supply Planning Manager and play a vital role in planning, purchasing, and managing the supply of materials from vendors to warehouses. This position requires a proactive and efficient individual who can ensure smooth operations and exceptional customer service.
Key Responsibilities
- Customer Engagement:
- Manage customer emails and telephone calls, ensuring timely responses.
- Build strong relationships with customers by providing positive and professional support.
- Respond to customer queries and disputes promptly, seeking assistance from the Team Lead when required.
- Order Management:
- Process customer orders within 24 hours to meet SLAs and expectations.
- Ensure accurate transaction entries and timely delivery of products.
- Utilize customer and third-party systems/portals to perform daily tasks.
- Daily Operations and Documentation:
- Plan and prioritize daily workloads to meet departmental goals and customer satisfaction.
- Maintain accurate document management and adhere to control regulations.
- Collaborative Efforts:
- Foster relationships across departments including Sales and Marketing, Finance, Supply Chain, Logistics, and Warehouse teams.
Requirements for Success
Candidates must possess:
- A Matric Qualification.
- A Bachelor of Commerce Degree or equivalent qualification.
- Strong interpersonal and communication skills.
- Proactive problem-solving abilities and a customer-focused mindset.
- The ability to thrive in a fast-paced and collaborative environment.
What Smith+Nephew Offers
Smith+Nephew goes beyond just providing a job—it offers a platform for personal and professional growth. Graduates joining the team can look forward to:
- Diversity and Inclusion: A workplace that values and celebrates diversity.
- Work-Life Balance: Flexible vacation, paid holidays, and volunteering hours to give back to the community.
- Wellness Benefits: Access to employee wellness programs and more.
- Training Opportunities: Hands-on training, team-customized mentorship, and a supportive learning environment.
Why Join Smith+Nephew?
At Smith+Nephew, you’re not just joining a company—you’re becoming part of a global community. This role provides the opportunity to work with a dedicated team, learn from experienced professionals, and contribute to the company’s vision of helping patients and healthcare providers achieve their fullest potential.
With a spirit of ownership and collaboration, Smith+Nephew is committed to empowering its employees, fostering innovation, and making a meaningful impact in communities worldwide.
How to Apply
Interested candidates can apply online through Smith+Nephew’s careers page. Stay connected with the company on LinkedIn to explore more opportunities and gain insights into the vibrant culture at Smith+Nephew. Join their Talent Community to receive job alerts and stay informed about future openings.
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Joining Smith+Nephew as a Customer Service Graduate is more than just a career move—it’s an opportunity to grow, innovate, and make a meaningful impact in the lives of others. This role not only provides a strong foundation in supply chain and customer service but also allows you to thrive in a supportive and inclusive environment that values collaboration and excellence.
If you’re ready to take the limits off living, apply today and become part of a global community that’s redefining what it means to innovate and care. Smith+Nephew is not just a workplace; it’s a journey toward Life Unlimited—for you, your colleagues, and the patients around the world who rely on the groundbreaking work done every day. Your future awaits!
